JSON value not found error when attempting backup of Bitlocker recovery info to Entra ID

Question

I'm having an issue on multiple Entra ID joined (not hybrid joined) Windows 11 Enterprise 23H2 endpoints failing to back up the Bitlocker recovery information to Entra ID/Intune.

Here is the on-screen error displayed when trying to do this backup through the UI.

Screenshot

This then creates 2 events in the Event log under "Application & Services Logs / Microsoft / Bitlocker-API / Management" both with Event ID 846. See the 2 events created using these 2 links (images are failing upload for reasons best known to itself).

Screenshot 1 - Event Log

Screenshot 2 - Event Log

I've already looked extensively at various ways to resolve this issue:

• Running various troubleshooters
• sfc /scannow & dism /online /cleanup-image /restorehealth
• chkdsk
• Decrypting and re-encrypting the drive
• Reinstalling the OS

Any help you can offer here would be greatly appreciated.

Answer 1

Good day Andy! I would suggest to post this query to our neighbor forum from the link below as this is best suited in there. They are more oriented on with regards to this type queries/issues and there will be IT Pros and Gurus/System Admins/IT Admins and the likes who has the same deployment or setup in this type of environment and are available that will be able to fulfill your query out there.

https://learn.microsoft.com/en-us/answers/ask

Regards,

Paul R.

Answer 2

You are welcome and have a good day.

Answer 3

Thanks Paul. I've done that now.