How can I escape windows memory diagnostics tool?

Question

I had issues with my laptop so I decided to run a memory diagnostics tool just to check if everything is working properly. I saw that it's taking too much time so I let it work overnight. I checked it after I woke up and it wasn't completed. I waited and after it finished diagnostics it just restarted all again, I tried pressing escape key f2 delete nothing worked. I even turned it on and off couple of times, but nothing worked. I searched for guides on the internet, but I couldn't find anything useful. Help me please.

Answer 1

Hi

Welcome to Microsoft community.

It sounds like your laptop is stuck in a loop after running the Memory Diagnostics Tool, which can be quite frustrating. Let's go through a series of steps to try and resolve this issue on your Windows 11 system.

Step 1: Force Shutdown and Restart

You've mentioned turning it on and off a couple of times, but make sure to do a force shutdown if you haven't already. Hold the power button for about 10 seconds until the laptop completely shuts down. Wait for a few seconds, then turn it back on.

Step 2: Enter Safe Mode

If the normal startup leads to the same loop, you'll need to try entering Safe Mode to bypass the issue.

1. Interrupt the Boot Process: As soon as the laptop starts booting, press and hold the power button to force shutdown. Repeat this process 2-3 times. On the third restart, Windows should enter the Automatic Repair environment.
2. Navigate to Safe Mode:
   • In the Automatic Repair window, select Advanced options.
   • Go to Troubleshoot > Advanced options > Startup Settings.
   • Click Restart, and after the restart, you will see a list of options. Press the number corresponding to Enable Safe Mode (usually 4).

Step 3: Check for Errors and Perform Clean Boot

Once in Safe Mode:

• Check the Event Viewer for any specific errors related to the Memory Diagnostics Tool or system errors around the time the issue began. Access the Event Viewer by pressing Windows Key + R, typing  eventvwr.msc , and hitting Enter. Look under Windows Logs > System.
• Perform a Clean Boot to start Windows with a minimal set of drivers and startup programs. This can help eliminate software conflicts.
  • Press Windows Key + R, type  msconfig , and press Enter.
  • In the System Configuration window, select the Services tab, check Hide all Microsoft services, and then click Disable all.
  • Go to the Startup tab, click Open Task Manager, and disable all startup items.
  • Restart your computer normally.
  • Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

Step 4: System Restore

If you can access Safe Mode, and the issue persists, consider performing a System Restore to revert your system back to a state before the issue began.

• In Safe Mode, search for Create a restore point in the Start menu and open it.
• Go to the System Protection tab and click System Restore.
• Follow the prompts to select a restore point before the problem started.

Step 5: Windows Recovery Options

If none of the above steps work, you might need to consider more drastic measures such as Resetting your PC or Using a Windows Installation Media to perform a repair install. These options can be found under Troubleshoot > Reset this PC or Advanced options > Startup Repair in the Automatic Repair environment.

Important:

• Back up your data if possible before performing system resets or reinstallation to avoid data loss.
• If you're not comfortable performing these steps or if the issue persists, it might be best to consult with a professional technician.

If you have any further questions or need more detailed instructions on any of the steps, feel free to ask.

Best regards

Derrick Qian | Microsoft Community Support Specialist

Answer 2

So obviously first step didn't work because I already did it.

The second (to fourth) didn't work neither. I tried to force shutdown my laptop using a button (by the way that's the only way I can even turn it off), but it just shows the msi logo for a split second and starts the test again. If I press escape it shows the black screen for a second and starts all over again (same if I try to enter bios), so I can't possibly interrupt the testing process. If I insert my flash drive it just doesn't react at all, which means that I can't enter its menu. I also made my laptop run-out of the battery, but it didn't do much (nothing at all to be honest)

Answer 3

Also I would like to show you the video, but it's too large to send here, maybe you can give me your email address? It's OK if you can't, so it's down to you.

Thank you anyways for spending your time to help me.

Answer 4

Hi

Thanks for your reply.

In order to better assess your issue, you can upload your video to some large video websites and then share the video link in your reply.

Thank you for your understanding.

Answer 5

https://youtube.com/shorts/GsHVv-HQXXE?si=L4LEEgIgNnGNNI-E

That's the video. Please help me kind man