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DRINGEND: Kein Zugriff auf Microsoft-Konto wegen Zwei-Faktor-Authentifizierung – Telefonnummer ändern

Sehr geehrtes Microsoft-Support-Team, ich benötige dringend Ihre Hilfe, da ich aktuell keinen Zugriff mehr auf mein Microsoft-Konto habe. Ich habe meine Telefonnummer gewechselt, da meine alte Nummer aufgrund eines nicht verlängerten Mobilfunkvertrags…

Microsoft Security | Microsoft Authenticator
asked 2026-10-12T09:16:24.2+00:00
answered 2026-10-14T03:43:12.4466667+00:00
Hani-Ng 2,405 Reputation points Independent Advisor
1 answer

Renewal could not be completed due to a technical issue: AZ-104 expired 12 Oct 2026

Hello Microsoft Certification Support team, I tried to renew my Microsoft Certified: Azure Administrator Associate (AZ-104) certification before it expired on 12 October 2026, but the renewal assessment would not load, and I was unable to start it. I…

Community Center | Not monitored
asked 2026-10-13T03:36:37.6966667+00:00
Reshanth G 0 Reputation points
commented 2026-10-14T03:43:09.0233333+00:00
Reshanth G 0 Reputation points
4 answers

I cannot get into my windows user after multiple attempts to reset the password

Hi, my windows was showing a duplicate user, so I attempted to turn off auto login to fix this. However, I did not have the password for my Microsoft account saved anywhere I could access it without being logged in on my computer. As such, I attempted to…

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-10-13T05:48:18.65+00:00
Wesley1337 0 Reputation points
commented 2026-10-14T03:40:44.26+00:00
Francisco Montilla 31,345 Reputation points Independent Advisor
1 answer

Office 365 Onedrive 6 GB

ello, I currently have a Microsoft 365 Family subscription that is fully prepaid until July 2029. All subscription codes have already been redeemed, and my Microsoft account confirms that my subscription is valid until July 2029. I understand that…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-13T18:56:31.52+00:00
Mansa Manlowe 0 Reputation points
edited an answer 2026-10-14T03:40:35.77+00:00
Chloe-V 13,960 Reputation points Microsoft External Staff Moderator
1 answer

XBOX won't sign me in after a Windows Update 0x87DD0005

No matter what I do, I get the above error trying to sign in to Microsoft Solitaire & Casual Games. I have a subscription. I'm signed on to XBOX with my browser, but the game won't sign in and I have to play as Guest without all my settings & how…

Windows for home | Windows 11 | Gaming
asked 2026-10-14T03:38:19.08+00:00
KingRay Boss 0 Reputation points
answered 2026-10-14T03:38:36.4666667+00:00

AI answer

4 answers

How to filter out any client with specific products in their account

I have an Excel spreadsheet with a list of clients and products as well as account representatives assigned for each client. I need to identify all clients whose combination of products include specific products within that combination and identify…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-09T00:32:26.5766667+00:00
Lissette Roman 0 Reputation points
commented 2026-10-14T03:38:00.49+00:00
Teddie Dang 1,540 Reputation points Independent Advisor
0 answers

HTTP 502 errors in NGINX reverse proxy when processing large Microsoft Entra ID SSO headers

We are experiencing intermittent HTTP 502 errors on our NGINX reverse proxy when users authenticate through Microsoft Entra ID Single Sign-On. During the authentication process, the authorization headers and identity claims returned by Microsoft Entra ID…

Windows for business | Windows 365 Business
asked 2026-10-14T03:35:45.7633333+00:00
Jiya Raha 100 Reputation points
2 answers

I can't get a refund.

My little sister purchased a game on my card without my knowledge and luckily I noticed before the 2 week limit was up and I refunded the game and explained them the details. They denied my refund saying I don't meet the requirements, which I did meet…

Windows for home | Other | Gaming
asked 2026-10-13T01:36:44.58+00:00
Juana I. Juarez Venegas 0 Reputation points
answered 2026-10-14T03:35:42.21+00:00
paulr0511 49,380 Reputation points Independent Advisor
2 answers

How do i remove work account?

How can I remove my work account on authenticator as I was laid off

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T01:54:42.0033333+00:00
Cindie Smith 0 Reputation points
edited the question 2026-10-14T03:35:22.1+00:00
Kai-Ex 1,745 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Edge based passkeys not always working with other browsers and sometimes Edge itself

I logged this in the Feedback hub but am posting it here in case anyone has ideas. Basically, Microsoft Password Manager passkeys which used to be only available to Microsoft Edge are now available to Windows 11 more generally on my PC, including in…

Microsoft Edge | Other | Windows 11
asked 2026-05-31T03:52:45.0933333+00:00
LironL 5 Reputation points
answered 2026-10-14T03:33:52.14+00:00
Evgeny Savelov 0 Reputation points
0 answers

Copilot Windows is not working with my business acount

Version recommandée Objet : Carnets Copilot absents de l’application Windows après la mise à jour Bonjour, Depuis la mise à jour de l’application Microsoft Copilot sur mon ordinateur Windows 11 le 13 octobre 2026, mes Carnets Copilot ne sont plus…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-14T03:33:28.8966667+00:00
3 answers One of the answers was accepted by the question author.

Can't access onenote online

I am able to access https://onedrive.live.com/, I can see my files, but when I click one, it begins to load correctly, I can see a little bit of text, but then it just diverts back to https://onedrive.live.com

Microsoft 365 and Office | OneNote | Other | Other
asked 2026-10-13T23:23:30.75+00:00
Arthur McKay 0 Reputation points
commented 2026-10-14T03:32:36.8533333+00:00
GsN5034 - IA 78,615 Reputation points Independent Advisor
1 answer

Office 365 Downloaded onto Mac but applications won't open

Hi, I have successfully downloaded Office 365 online from the website and when I now go to open an application (ie word or powerpoint) it comes up with an error message saying "Microsoft cannot be opened because of a problem. I have tried the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-14T02:48:17.6066667+00:00
Taylah smith 0 Reputation points
answered 2026-10-14T03:32:31.0733333+00:00
John Jefferson Doyon 89,725 Reputation points Independent Advisor
1 answer

unable to verify using MFA

Hi, I have changed iphones and can no longer load my authentication number and it is not giving me the option of an alternate authentication method. I think I am the admin for the account so I cannot get someone else to reset this for me

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T00:37:02.21+00:00
LG 0 Reputation points
edited the question 2026-10-14T03:32:26.92+00:00
Kai-Ex 1,745 Reputation points Microsoft External Staff Moderator
1 answer

Defender Offline Scan boots into Recovery Mode

26H2 26300.9711 Never seen this before, has anyone seen this? After todays update I ran a Defender Offline scan. When the scan started I noticed that it had started in the Preparing for Recovery window. I have never seen this before, anyone know why it…

Windows Insider program | Windows Insider preview | Security, privacy, and accounts
asked 2026-10-13T17:45:15.7066667+00:00
kirbster 1 125 Reputation points
commented 2026-10-14T03:31:58.6866667+00:00
Norah-L 11,610 Reputation points Microsoft External Staff Moderator
0 answers

Trying to sign up a school for an education 365 account, but fails

I'm not sure how to open a support case for this. I am starting at this page: https://www.microsoft.com/en-us/education/products/office I put in an email address and then select "If you're an IT admin, sign up your school." The next page says:…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-14T03:30:43.81+00:00
Ben Nolen 0 Reputation points
1 answer

Unable to complete MFA for Nanobricks Microsoft Partner account – need MFA re-authentication/reset

Hello Microsoft Support Team, We are facing an MFA authentication issue with our Nanobricks Microsoft account while trying to access Microsoft Partner/Partner Center services. The account is currently unable to complete MFA successfully, and because of…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-12T09:18:55.19+00:00
Tanweer Ahmed 0 Reputation points
edited the question 2026-10-14T03:29:56.0233333+00:00
Kai-Ex 1,745 Reputation points Microsoft External Staff Moderator
5 answers

Windows Security API Clarification — TokenHasRestrictions ReturnLength of 1

To the Windows Security API team: We request clarification regarding Advapi32!GetTokenInformation with TOKEN_INFORMATION_CLASS value 21, TokenHasRestrictions. Microsoft's documentation specifies a DWORD result indicating whether the token has ever been…

Windows development | Windows API - Win32
asked 2026-10-13T18:54:34.17+00:00
OUTZA Developer 0 Reputation points
answered 2026-10-14T03:28:36.19+00:00
2 answers

you are still showing my old email address on my account ie. ******@southernphone.com.au Please remove it

you are still showing my old email address n my account. ie. jillstwardat southernphone.com.au I have not been with them for over a year and as I have a new laptop this old address is preventing me from getting into microsoft. Please remove it as I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-14T02:41:18.0233333+00:00
Jill Steward 0 Reputation points
answered 2026-10-14T03:28:00.74+00:00
GsN5034 - IA 78,615 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Account Escalation Request

I had recently got my account compromised, had the email and password changed on me without notification. I submitted a Account Escalation Request to recover the account, and then an account recovery form. I was able to change the password on the account…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-13T08:42:45.2833333+00:00
Jahcxkson Blunt 20 Reputation points
accepted 2026-10-14T03:27:45.3333333+00:00
Jahcxkson Blunt 20 Reputation points