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Multiple Bluescreen Issue

Anonymous
2024-03-16T07:22:09+00:00

Hi, I have a 2020 Lenovo Ideapad Gaming 3i. I updated it and suddenly my gpu is not working saying that GPU crashed or update to newer versions(i have the latest versions) when I disable the GPU in device manager everything works fine I just cant play GPU heavy games

Minidump files: I only have 3 files here because i try resetting my laptop

https://www.mediafire.com/file/xm9iew8pzesa09h/Minidump.rar/file

BSOD issues that pops up are: IRQL NOT LESS OR EQUAL, PAGE FAULT IN NON PAGE AREA, CRITICAL PROCESS DIED, AND VIDEO DXGKRNL FATAL ERROR.

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 891.1K Reputation points Independent Advisor
    2024-03-16T07:55:05+00:00

    Hi, I am Dave, I will help you with this.

    Your minidump files indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install a slightly older version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version.

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  2. DaveM121 891.1K Reputation points Independent Advisor
    2024-03-16T10:07:42+00:00

    Once again it is the Nvidia drivers listed as the cause of that latest crash.

    You indicate you updated your laptop and this problem started, what update did you perform?

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  3. Anonymous
    2024-03-16T10:03:45+00:00

    i tried different version of the gpu drivers and still the same, I found an old one but when i try to install it says that its not compatible but when it clearly says its compatible with my laptop.

    heres the new minidump from when it bsod https://www.mediafire.com/file/na20n3p64nfic42/031624-10093-01.dmp/file

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  4. DaveM121 891.1K Reputation points Independent Advisor
    2024-03-16T08:43:49+00:00

    The new minidump file also indicates the Nvidia drivers caused that new crash, please try installing a couple of different versions of the Nvidia drivers to find a version that is stable on your system.

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  5. Anonymous
    2024-03-16T08:40:54+00:00

    HI Dave, I did everything just now and still have BSOD and this one always pop up VIDEO DXGKRNL FATAL ERROR the lenovo support app updated my bios and installed a older version of gpu driver.

    new minidump https://www.mediafire.com/file/tjym2ed6rj1udif/031624-11281-01.rar/file

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