Hello, this is Emily.
How did you install Windows from USB? Make sure you boot the computer from BIOS boot option, and choose the USB drive from there.. And make sure you delete all of the parittions when asked where to install.
I am going to share the details below in case you did it differently. If for any reason it still doesn't work, please be as specific as you can which step you ran into the issue. Thanks.
To perform a clean installation of Windows 11 using the Windows Media Creation Tool:
The following steps should be done on a working Windows computer:
Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/win... click on the "download now" button under "Create Windows 11 Installation Media"
Run the tool and select "Create installation media for another PC."
Choose "USB flash drive" as the media to use for the installation and select "Next."
Connect a USB flash drive with at least 8 GB of free space to your computer.
Select the USB flash drive you want to use, and then select "Next."
The tool will then download the required files and create the installation media.
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Now these steps will be done on your problematic computer:
Go to the computer's BIOS boot menu to have it boot from the USB drive.
Follow the on-screen instructions to install Windows 11, making sure to choose "Custom install" and select the option to delete all existing partitions.
Once the installation is complete, you'll have a clean installation of Windows 11 on your computer.