Actions occasionally repeat themselves on multiple notebooks at our company

Question

Greetings,

I am trying to find the root cause of why multiple notebooks at our company occasionally repeat key strokes, CTRL+V's and deletes.

A quick example:

"Sentence should look like this" could e.g end up as "Senteeeeeeeeeeeeeeeeeence should look like this".
If we copy-paste using CTRL+V, we sometimes experience the same repetition happening (whatever pasted gets pasted 15-20 times) or that a singular backspace results in deleting 15-20 characters. During these events, there is a short freeze and while the repetitions happen, it is not possible to stop it. It stops by itself. The frequency varies. It has for example not happened at all during this particular message, but I've experienced it up to 2 times in 5 minutes.

In addition, sometimes what we type does not get registered so a sentence that should "look like this" ends up as "ok like this".

It's quite frustrating as it is occuring on approximately 40% of our Notebooks.

I'm testing different things on my own notebook, and so far I have:

1. Swapped mouse and keyboard.
2. Updated firmware on docking and on laptop.
3. Been all over google.

Answer 1

Hello Marc,

Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today.

I want to apologize that this is just a consumer forum for home users. Due to the scope of your question, it is best to ask this on Microsoft Site Q&A which is a technical community platform where most of the members were IT professionals that would greatly help you with the issue.

Microsoft Site Q&A

https://learn.microsoft.com/en-us/answers/quest...

Stay safe and have a great day.

Kind regards,

John DeV

Independent Advisor