Help with loading problems

Question

I'm on windows 10, and when I open on internet explorer and try to load somthing on the web it searches then resets, also same with setting when i open settings or file explorer I click on somthing to navigate through and it loads me to the previous tab, happen on all browser too, so I'm kinda stuck in a loop kinda I go to navigate on a browser to let's say YouTube and it loads then resets to the starting search as if it wasn't even looking for somthing, same with file explorer I can open it but when I click let's say desk top it'll load back to quick access, however I can navigate if I open in new tab when right clicked but that's still weird.. so I can't do anything I also factory reset and it's still happening idk what to do and it basically makes it so I can't access web or anything

Answer 1

Hello BadlyBradleyiFBRa,

If the issue still persists, please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

Few things to check on the PC

**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

**Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Download the media creation tool(Click Download tool now) and save it to your computer.

https://www.microsoft.com/en-us/software-downlo...

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, make sure you don’t turn off your PC

Kind regards,

John DeV

Independent Advisor

Answer 2

I did a full scan and it says theirs no malaware what now???

Answer 3

Hello BadlyBradleyiFBRa,

Thank you for updating me with that information. Please try to scan your system using the Windows Malicious Software Removal Tool 64-bit

https://www.microsoft.com/en-us/download/detail...

Kind regards,

John DeV

Independent Advisor

Answer 4

I did the dism and it said that it didn't exist, now I think I might got a virus or somthin cuz I've noticed when I run the pc back up cmd opens then closes... but windows and malawqrebytes says theirs no issues, and I don't have a backup so I can't wipe the hardrive and start over

Answer 5

Hello BadlyBradleyiFBRa,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly? Have you made any changes recently?

Please try the following methods below.

**Restart Windows Explorer

Press Ctrl + Shift + Esc to open Task Manager.

Select the Processes tab.

Scroll down and select Windows Explorer, Right click then select Restart.

**Check for updates

Select Start > Settings > Update and Security. Select Check for updates. Install any available and pending updates and restart your device.

**Please try to run DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/windows/usi...

After that, restart your computer using clean boot of Windows 10.

**Perform a Clean Boot

Determine whether a background program or a software conflict is causing the issue.

Press Windows key+R to open Run then type: msconfig

Press Enter

Select System Configuration > go to the Services tab.

Select and make sure to put a check mark on "Hide all Microsoft services"

Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Kindly check the support article below for more details

https://support.microsoft.com/en-us/topic/how-t...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor