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Broken Profiles

Anonymous
2023-05-18T17:38:03+00:00

Hello! So, I've been running into an issue where on Azure AD joined machines, when a user attempts to log into their Azure AD account, it will tell them their password is wrong. If this was just one user, I would brush it off, but it is multiple, they are all reporting they didn't initiate a password change, and the logs in AAD show they are being honest. No password change attempts were made.

All computers are Windows 11 AAD joined machines.

When I initiate the password change, or the user does it on their own - once they log into their profile, explorer.exe stops working correctly, and the task bar stops functioning. When attempting to manually launch explorer.exe, it throws the error below:

"No mapping between account names and security IDs was done."

This is effectively breaking all usage of AAD profiles on AAD machines. The only fix we have isn't a fix, it's a workaround of making a local profile on the computer and hoping the user was actively signed in to OneDrive so their files sync correctly.

Thank you for any and all help, and I will be happy to post any additional information needed.

Windows for home | Windows 11 | Performance and system failures

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  1. paulr0511 45,605 Reputation points Independent Advisor
    2023-05-18T18:21:29+00:00

    You are welcome Khord and have an awesome day as well.

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  2. Anonymous
    2023-05-18T18:19:37+00:00

    Fantastic! Thank you sir!

    Posting there now, you have an awesome day!

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  3. paulr0511 45,605 Reputation points Independent Advisor
    2023-05-18T18:10:22+00:00

    Good day Khord! I am glad to be able to provide assistance to you today. I would suggest to post this query to our neighbor forum from the link below as this is best suited in there. They are more oriented on with regards to this type queries/issues and there will be IT Pros/System Admins/Server Admins/AD Admins who are available that will be able to fulfill your query out there.

    https://learn.microsoft.com/en-us/answers/

    Regards,

    Paul R.

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