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bsod errors

Anonymous
2023-03-19T03:08:11+00:00

Hello there. I have been facing a problem with a blue screen for a long time now, and I can't seem to solve it. The blue screen appears on average once every three days. But sometimes, after one blue screen, several others appear in a row.
It's unlikely to be a Windows problem since this error started to occur on a clean Windows 11 installation. I also tried installing previous versions of Windows, reinstall video drivers but it didn't help.
I will also attach several dump files and laptop configuration:

Victus by hp laptop 16
11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz

16,0 ГБ RAM

I forgot to add that before the blue screen appears, the sound stutters a bit, and the blue screen only appears after 5 seconds. Also, there are stripes that appear on the screen.

https://drive.google.com/file/d/1u72FG-0LE4aRytTpOyMMlSOqBr5NdSGK/view?usp=sharing

https://drive.google.com/file/d/17ID-t3Ca4H6RBJ7F_v-dZoPI46c6bmnd/view?usp=sharing

https://drive.google.com/file/d/17ID-t3Ca4H6RBJ7F_v-dZoPI46c6bmnd/view?usp=sharingafterAfter this, i turn on Driver Verifier and my pc started crashing faster.
I attach new dump files:
https://drive.google.com/file/d/1WHtO_RZFzf3vwmypEboqeOP5pecCltVT/view?usp=share_link
nvlddmkm.sys

As I understand it, the problem is indeed with the video card driver? Then why didn't reinstalling the video driver help me? :(
and
ndis.sys https://drive.google.com/file/d/1QEYBqdwgpIUYEbrAkRDMs35e9-4tDegY/view?usp=share_link

Someone can help with this problem?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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23 answers

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  1. Anonymous
    2023-03-21T18:00:54+00:00

    It did not help me :(

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  2. Anonymous
    2023-03-21T17:59:50+00:00

    turned on driver verifier for quicly catch new bsods
    new 5 bsod https://drive.google.com/file/d/1vPFTWmmboe60FjhXvKd19peEka_ywvOY/view?usp=sharing

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  3. Anonymous
    2023-03-21T16:30:16+00:00
    1. https://drive.google.com/file/d/1E0-Mu3681BeWv_-pcKWMKzPtYcZ5TzzH/view?usp=sharing
    2. the temperature is normal, I did a stress test in (aida64, furmark, victoria hdd, etc.) and the bsod did not appear. moreover, I don't see any signs that this is due to high load (there is no pattern that bsod appears, for example, in games)
    3. did various checks, checked everything, checked more than 12 hours and 12+ cycles = 0 errors https://drive.google.com/file/d/14TgpS9RcVEMPA0xggwP1HVsJU0tDJ_uK/view?usp=sharing
    4. did it

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  4. Anonymous
    2023-03-20T06:52:29+00:00

    HI,

    Sorry if it didn't help.

    There must be something else that causes the Nvidia driver to crash.

    I will recommend that you try to update the BIOS to the latest version.

    If that didn't help, kindly share the latest minidump files.

    Thanks,

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  5. Anonymous
    2023-03-20T05:39:37+00:00

    The files were in a foreign language and could not be scanned.

    Please perform the following steps in sequence:

    1. Run tuneup plus:

    (bat scripts prompt antivirus software and require manual overrides)

    https://www.elevenforum.com/attachments/tuneup_plus_log-bat.36285/

    Post a share link into this thread using one drive, drop box, or google drive.

    1. Download and install one of these temperature monitoring software:

    Speccy: https://www.ccleaner.com/speccy HW Monitor:

    https://www.cpuid.com/softwares/hwmonitor.html

    SpeedFan:

    https://www.almico.com/speedfan.php

    1. Download and install:

    a) HP PC Hardware Diagnostics UEFI version 9.0.0.0:

    https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144997.exe

    b) HP PC Hardware Diagnostics Windows version 2.1.0.0:

    https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144583.exe

    1. Uninstall the Nvidia GPU drivers using Display Driver Uninstaller (DDU)

    Make sure that a clean install is performed.

    Reinstall Nvidia drivers displayed on the HP website.

    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

    https://www.wagnardsoft.com/content/DDU-Guide-Tutorial

    https://www.wagnardsoft.com/display-driver-uninstaller-DDU-

    Open the HP website > support > software and drivers > enter the serial number > view drivers https://support.hp.com/us-en/drivers/laptopshttps://support.hp.com/us-en/drivers/selfservice/victus-by-hp-16.1-inch-gaming-laptop-pc-16-d0000/2100286869/model/2100286885?sku=4E0W3EA

    1. Reinstall the Intel chipset drivers from the HP website
    2. Reinstall the Intel Network drivers from the HP website
    3. Plan to run the HP Hardware Diagnostics UEFI overnight while sleeping.

    Power on the computer > repetitively click F2 or F10 > Diagnostics > system > extensive > loop until error > the next day check the number of loops > if there were two or more loops > click esc > take pictures displaying the tests performed with results > post images or share links into this thread

    1. For any new BSOD after performing all of the above steps post a new V2 share link into the newest post

    Имя Intel RST VMD Controller 9A0B

    Изготовитель Intel Corporation

    Состояние OK

    ID PNP-устройства PCI\VEN_8086&DEV_9A0B&SUBSYS_00008086&REV_00\3&11583659&0&70

    Драйвер C:\WINDOWS\SYSTEM32\DRIVERS\IASTORVD.SYS (18.6.1.1016, 1,47 МБ (1 544 912 байт), 23.09.2022 21:53)

    iastorvd Intel(R) Chipset VMD RST Controller service c:\windows\system32\drivers\iastorvd.sys

    Имя NVIDIA GeForce RTX 3060 Laptop GPU

    ID PNP-устройства PCI\VEN_10DE&DEV_2520&SUBSYS_88F8103C&REV_A1\4&3E44B9B&0&0008

    Тип адаптера NVIDIA GeForce RTX 3060 Laptop GPU, NVIDIA-совместимый

    Описание адаптера NVIDIA GeForce RTX 3060 Laptop GPU

    ОЗУ адаптера (1 048 576) байт

    Установленные драйверы C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_e7def2dc9120590e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_e7def2dc9120590e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_e7def2dc9120590e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_e7def2dc9120590e\nvldumdx.dll

    Версия драйвера 31.0.15.3129

    INF-файл oem31.inf (раздел Section109)

    Драйвер C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVHMIG.INF_AMD64_E7DEF2DC9120590E\NVLDDMKM.SYS (31.0.15.3129, 55,54 МБ (58 232 880 байт), 17.03.2023 20:12)

    Имя [00000002] Intel(R) Wi-Fi 6 AX201 160MHz

    Тип адаптера Ethernet 802.3

    Тип продукта Intel(R) Wi-Fi 6 AX201 160MHz

    Установлен Да

    ID PNP-устройства PCI\VEN_8086&DEV_43F0&SUBSYS_00748086&REV_11\3&11583659&0&A3

    Последний сброс 19.03.2023 0:31

    Индекс 2

    Имя службы Netwtw10.

    Драйвер C:\WINDOWS\SYSTEM32\DRIVERS\NETWTW10.SYS (22.150.0.3, 4,72 МБ (4 946 512 байт), 18.10.2022 18:45)

    netwtw10 ___ Драйвер адаптера Intel(R) Wireless для Windows 10 64 Bit c:\windows\system32\drivers\netwtw10.sy

    9C

    101

    1A1

    50

    7E

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