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Remote assistance issues

Anonymous
2023-02-07T13:47:52+00:00

Hello, we have a weird remote assistance issue. When a user asks for help, they send the invitation and the password to the admin helper, but it only works inside the network. For example it works between a user in UK office and a user in Spain office but not when one or both the parties is at home.

It used to work for users working from home but suddenly stopped.

Firewall rules are not the issue, everything is open (domain, private, public), all laptops allow remote invitations, Registry Allowfullcontrol and allowtogethelp is set to 1, group policy allows remote assistance, wifi network in the requestor side is set to private.

I would appreciate any help

kind regards

Windows for home | Windows 10 | Internet and connectivity

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  1. paulr0511 45,605 Reputation points Independent Advisor
    2023-02-07T14:21:59+00:00

    Good day Efstratios! I am glad to be able to provide assistance to you today. I would suggest to post this query to our neighbor forum from the link below. They are more oriented on with regards to this type queries/issues and there will be IT Pros/System Admins/Server Admins/AD Admins who are available that will be able to fulfill your query out there.

    https://learn.microsoft.com/en-us/answers/

    Regards,

    Paul R.

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