Referenced Memory Error

Question

Hi,

I've been receiving an error occasionally when I wake my laptop from sleep (please see attached image). It reads opengl: Windows - application error. The instruction at 0x00007FFAC3CC1C42 referenced memory at 0X0000000000000060. The memory could not be written.

I have tried running sfc /scannow, DISM /Online /Cleanup-Image /RestoreHealth and Chkdsk /r but still getting error. I have all available updates installed. Could someone please advise what I could try next?

Thanks,

Eimear

Answer 1

Hello,

The error doesn't happen all the time so it may be a few days before I know if the graphic card driver fixed the problem. Thanks so much for your help, really appreciate it 😁

Answer 2

I'm glad to help. Let me know if there is anything else I can help with.

Answer 3

Can you please help me too I am also encountering a similar problem like him.

Answer 4

I did research on my own pc and narrowed this error to user login. Basically if you're not logged on the pc with a Microsoft account it would throw this error.

So just recently i updated my pc from the windows update and found myself encountering this same exact error when either gaming or shutting my pc down.

At first i thought my ram was going bad, later after running the Memory Diagnostic Tool and all seemed well with no corrupt files or memory issues I did some software debugging.

During the debugging process i was able to find the culprit that pointed me towards explorer.exe, i was like that cant be cause its the file folder. Upon digging more deeply i encountered a certain module that uses explorer.exe, msedge.exe and winlogon.exe, all these .exe have in common is running with the same module.

With more digging and debugging the whole issue pointed me to services.msc/ gaming input devices. For now I disabled this service and haven’t gotten the error. My theory is something with windows services.msc and gaming input devices, is causing a memory error along with type of motherboard cpu ram combo.

Answer 5

this error keep showing whenever i shut down or resatart my laptop it slowed the shut down process and also there is no circle dot animation plsease help..