Share via

Error code when booting pc

Anonymous
2020-10-26T07:57:57+00:00

Power was cut off to my brothers pc while he was playing games. When trying to restart the pc its giving him an error code. I tried to restart the pc in safe mode (as explained in the trouble shoot guide) it either just goes to a black screen or takes me back to recovery options. Dont have much pc experience but im sure this isnt right. Please help.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

10 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-10-26T08:08:42+00:00

    Yes i do see them, nothing else and thats it. It doesnt change screens or load anything else. Just spins forever.

    Was this answer helpful?

    0 comments
  2. DaveM121 891.1K Reputation points Independent Advisor
    2020-10-26T08:07:27+00:00

    Hi PorkyChops

    When you turn on the PC, what exactly happens, after the manufacturers logo screen, do you see the spinning dots, and if so, what happens then?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-10-26T08:03:40+00:00

    I tried all of that earlier, there is no previous save that i can recover and when i tried to save just the files it said there was an error and cancelled it, then i tried to just restart without saving files and it failed again

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-10-26T08:00:21+00:00

    It says "critical process died" for the error.

    Was this answer helpful?

    0 comments
  5. DaveM121 891.1K Reputation points Independent Advisor
    2020-10-26T08:00:10+00:00

    Hi PorkyChops

    I am Dave, an Independent Advisor, I will help you with this . . .

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

    Please try each option one at a time, then see of Windows will boot correctly . . .

    Go to Troubleshoot - Advanced Option - Startup Repair

    See if Windows startup can repair itself

    Go to Troubleshoot - Advanced Option - System Restore

    Check to see if you have a restore point you can go back to

    If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Once in Safe Mode, backup your data if you do not already have a backup

    Reboot to see if Windows will start Normally

    If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

    Choose to keep your files and apps, just your files or to keep nothing

    Then start the Reset

    Was this answer helpful?

    0 comments