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Finding Bitlocker recovery code

Anonymous
2020-10-14T00:43:39+00:00

I have an HP EliteBook 840 G2, Windows 10 home. I want to update BIOS but I saw the warning about Bitlocker and that I should have a recovery code because BIOS has to turn off bitlocker to install. In my Microsoft Account it says "BitLocker ON" but I go to find the code and get this message from my Microsoft account: "You don't have any BitLocker recovery keys uploaded to your Microsoft account." 

I did run CMD as an admin and got the following with the -status command.

FOLKS, THE BOTTOM LINE QUESTIONS ARE:

  • DO I HAVE BITLOCKER TURNED ON? (BELOW, IT SHOWS NO CODES)
  • HOW DO I GET THE UNLOCK CODE???? 

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-14T13:20:09+00:00

    Bad news, I'm pretty sure... back into Settings I found my "Device ID" which is in the screen grab below. Previously I had gone into Control Panel-Security and while I did not see a specific "Bitlocker Encryption" option I did see "Device Encryption" and when I clicked on "Back up your recovery key" 

    BitLocker Drive Encryption recovery key

    To verify that this is the correct recovery key, compare the start of the following identifier with the identifier value displayed on your PC.

    Identifier:

    0A00F0F4-D175-4C8F-83BE-1406899204B0

    This IDENTIFIER DOES NOT MATCH the one in the screen grab below.

    Yet... when I entered the 48-digit recovery password found in the text file and enetred in CMD mode, it did not return an error saying it was the wrong code.

    So I'm (obviously) totally confused. Can I have TWO Bitlocker codes?

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  2. Anonymous
    2020-10-14T13:24:29+00:00

    I just tried and I can turn off BitLocker, and disable it from starting.

    WHAT ARE THE DANGERS IF I DISABLE BITLOCKER?

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  3. David Sanchez 17,445 Reputation points Independent Advisor
    2020-10-15T02:37:35+00:00

    Hi! Thanks for keeping in touch.

    According to what you tell me, you upgraded from Windows 7 to Windows 10, you did not do a clean installation of the operating system or formatting the storage drive.

    When doing a to new operating system migration many features are preserved. Apparently the encryption of the drive was preserved.

    https://docs.microsoft.com/en-us/windows/securi...

    The only ways to access the Bitlocker Recovery key are the ones indicated above. There is no way to disable encryption if you don't have it.

    The only way to remove Bitlocker without the recovery key is by formatting the storage drive. But keep in mind that with this you will lose everything that is stored in it.

    I'm sorry, I don't have any more tools to help you with your problem.

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