Windows Silent BSOD/Bugcheck Error (Code 133, Code 141)

Question

For some reason I have been enduring issues with Windows and/or my computer crashing randomly; according to the reliability error, I am receiving a number of errors that I have listed below:

Error Code 133 - Windows Shut Down Unexpectedly, BlueScreen

Error Code 141 - Hardware Error, LiveKernelEvent

Windows Rebooted from a Bugcheck: Report ID: e970fd59-e8e4-4a31-bbc2-723ebce1fb7a

I've been having these random reboots for almost a year now, and they've been getting more numerous as the months roll on; I do not know how to resolve the issue at this point. If necessary I do have a .DMP file prepared, however looking at it, it's over 1GB large.

Kind Regards,

Burin077

Answer 1

Hello there community;

The issue seems to have only gotten worse now; I am able to get the Reliability Monitor to generate an error pretty reliably now in regards to this; the latest information:

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name:    LiveKernelEvent

Code:    141

Parameter 1:    ffffae811de44460

Parameter 2:    fffff8076119372c

Parameter 3:    0

Parameter 4:    4eec

OS version:    10_0_18363

Service Pack:    0_0

Product:    768_1

OS Version:    10.0.18363.2.0.0.768.101

Locale ID:    1033

Files that help describe the problem

WATCHDOG-20201231-0644.dmp

sysdata.xml

WERInternalMetadata.xml

WERInternalRequest.xml

memory.csv

sysinfo.txt

I also appear to be getting an Appcrash with Creative High Definition Audio Service:

Description

Faulting Application Path:    C:\Windows\SysWOW64\CtHdaSvc.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    CtHdaSvc.exe

Application Version:    6.0.101.1042

Application Timestamp:    55892600

Fault Module Name:    CtHdaSvc.exe

Fault Module Version:    6.0.101.1042

Fault Module Timestamp:    55892600

Exception Code:    c0000005

Exception Offset:    0000367b

OS Version:    10.0.18363.2.0.0.768.101

Locale ID:    1033

Additional Information 1:    2beb

Additional Information 2:    2beba6fb4680d73a8c78ca7c24ccdb46

Additional Information 3:    7b32

Additional Information 4:    7b3211b1193be828245080c80628b626

Extra information about the problem

Bucket ID:    38fa64258ed401471beb49253df159ab (107434322081)

I tried to speak with Dell Support on the matter, and they seem to think it requires a reinstallation of Windows; thing is, I have done that already back in June when this issue was first starting; I'm not convinced that it's a Windows OS issue.

Any help would be appreciated.

Answer 2

So far there's been no crash since the update;

There was a 30-45 second freeze at one point, but the system seemed to recover this time around.

If it crashes again, I'll mention something; it doesn't appear a new minidump file was created since.

• Burin077

Answer 3

Hi Burin077

Okay, let that driver update and see if the crashes return, if they do, please upload any newly created minidump files for analysis . . .

Answer 4

Okay, I have gone ahead and reinstalled the driver recommended for my graphics card, however, now I am getting a Code 43 in the Device Manager; it is mentioning that the driver has stopped as it has reported problems. (Code 43)

It seems if I update the driver as the system is recommending, the Code 43 issue goes away.

I feel like I'm in a Catch 22 situation now, haha.

• Burin077

Answer 5

Hi Burin077. glad to Help!