Compability problem

Question

Hi

I have Windows 10 and am trying to install Edge. I get the error code (Status_Invalid_Image_Hash). It is the same when I try to open a window in Google Chrome. My only access to internet now is my old Explorer. What to do?

Sixten11

Answer 1

Hi

I looked in the error log:

Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Microsoft\Edge\Application\msedge.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\sysfer.dll that did not meet the Microsoft signing level requirements.

Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Bin\WSCSAvNotifier.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Sixten11

Answer 2

Hi

I run the other command also:

Deployment Image Servicing and Management tool

Version: 10.0.18362.900

Image Version: 10.0.18362.1016

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

PS C:\WINDOWS\system32>

And have an updated Symantec now. Still no improvement on my problems

Sixten

Answer 3

hi

Yes, I use Symantec and my license went out in jul 2020. do you recommend to continue with Symantec or do you recommend something better?

thx - sixten

Answer 4

Sixten, do you use Symantec Endpoint Protection? If you do, could you please update it to the latest version?

I'll wait for your answer.

Hugs and best of luck,

Miguel Ángel :)

Answer 5

Hey there Sixten!

Be careful, the DISM command is like this:

dism /online /cleanup-image /restorehealth

Each slash is separated by one space, you're putting all the slashes together.

I'll be checking over the picture you've sent now, I'll get back to you in a minute!