Hi EsterG123,
My name is Darren; an Independent Consultant, I'm here to help you with your problem.
Try run the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833...
Also, go to Start > Type "Windows Update Settings" hit enter > Click on "Check for updates" to ensure you have installed the latest windows update.
Restart your computer and check if the problem still persists.
I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.
Thanks