Windows 10 using "Microsoft Basic Display Driver" instead of my GPU Drivers

Question

Hello everyone,

Sorry for the sccreen in french but I rather use the english forum that the french one.

Here are my specs :

OS : Windows 10 version 20H2
CPU : Intel® Core™ i5-6600K 3.50 GHz
GPU : Radeon RX 480 Graphics
Ram : 8 GB

I juste downloaded a new game and i have been unable to launch it because of the following error :

While searching how to fix this issue I found multiple video saying it is a GPU driver compatibility issue and that I need to update my driver. It was quite strange for me because my driver was updated and my GPU is not very old (4 years ).

The tutorial I watched explained how to get the name of the GPU by opening the "display adapter properties". There I saw that there was an issue on my computer the adapter type is appearing as "Microsoft Basic Display Driver" instead of my GPU driver. I tried reinstalling my driver but to no avail.

i already tried to force the game to use my GPU in the "Graphics setting" "Graphics performance preferences" but It didn't worked.

I don't have other issues with my display.

Thanks

Answer 1

Unfortunately I am not sure how to assist further, hopefully another advisor will be able to assist further.

Kind Regards,

Elise

Answer 2

Hi,

My name is Igor, I'm Independent Advisor. I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you.

Please run Auto-Detect and Install tool from AMD site. Will it see your card?

Please check a card with third-party OCCT tool.

Answer 3

Hello Igor,

That how i belive i reinstalled my GPU driver after uninstalling it, It didn't change a thing even after ticking athe "reset gpu driver" option of the installer

Answer 4

Is driver is returning to Microsoft Basic Display Driver, then seems this is hardware problem unfortunately. Try to clean laptop's internal cooling system from dust.