Failed Patch Install Security Update For Exchange Server 2016 CU23 (KB5019077)

Question

Hi,

We had a failed Exchange Server 2016 update last night, Security Update for Exchange Server 2016 CU23 (KB5019077). We had to change all services from disabled to enabled but the "Microsoft Filtering Management Service" will not start. Which stops all other exchange services from starting.

We have tried copying the configurationserver.xml from the CU23 ISO, and also from another working 2016 Cu23 server but still it won't start.

I've had a read and attempted some of the repairs in Repair failed installations of Exchange Cumulative and Security updates - Exchange | Microsoft Learn but keep hitting dead ends.

Here is a copy of the ServiceControl.log showing last nights failed auto patch, and an attempt to reinstall the patch this afternoon.

Any help or advice would be greatly welcomed. We have database backups so worst case we can rebuild or possibly move the client to 365 but would like to repair if possible.

Thanks

[00:50:54] -----------------------------------------------

[00:50:54] * ServiceControl.ps1: 21/11/2022 00:50:54

[00:50:54] Performing service control with options:

[00:50:56] Saving service and registry data

[00:50:56] State file C:\ExchangeSetupLogs\ServiceState.xml already exists.

[00:50:56] Overwrite is specified. File C:\ExchangeSetupLogs\ServiceState.xml is going to be overwritten with a new state.

[00:50:56] Saving service state to 'C:\ExchangeSetupLogs\ServiceState.xml'...

[00:50:58] State file C:\ExchangeSetupLogs\ServiceStartupMode.xml already exists.

[00:50:58] Overwrite is specified. File C:\ExchangeSetupLogs\ServiceStartupMode.xml is going to be overwritten with a new state.

[00:50:58] Saving services startup mode.

[00:50:59] Adding to installed roles list: AdminTools

[00:50:59] Adding to installed roles list: ClientAccessMailboxRole

[00:50:59] Adding to installed roles list: Mailbox

[00:50:59] Adding to installed roles list: Bridgehead

[00:50:59] Adding to installed roles list: Mailbox

[00:50:59] Adding to installed roles list: UnifiedMessaging

[00:50:59] Stopping services for the following roles: AdminTools ClientAccess FrontendTransport Bridgehead Mailbox UnifiedMessaging

[00:50:59] Stopping services for 'AdminTools ClientAccess FrontendTransport Bridgehead Mailbox UnifiedMessaging'...

[00:50:59] Stopping service 'WinMgmt'.

[00:51:10] Stopping service 'W3Svc'.

[00:52:41] Stopping service 'pla'.

[00:52:41] Stopping service 'MSExchangeUM'.

[00:52:55] Stopping service 'MSExchangeTransportLogSearch'.

[00:52:55] Stopping service 'MSExchangeTransport'.

[00:53:12] Stopping service 'MSExchangeThrottling'.

[00:53:15] Stopping service 'MSExchangeSubmission'.

[00:53:28] Stopping service 'MSExchangeServiceHost'.

[00:53:30] Stopping service 'MSExchangeRPC'.

[00:53:31] Stopping service 'MSExchangeRepl'.

[00:53:42] Stopping service 'MSExchangePOP3BE'.

[00:53:43] Stopping service 'MSExchangePOP3'.

[00:53:44] Stopping service 'MSExchangeMailboxReplication'.

[00:58:46] Stopping service 'MSExchangeMailboxAssistants'.

[00:58:46] Stopping service 'MSExchangeIS'.

[00:59:00] Stopping service 'MSExchangeIMAP4BE'.

[00:59:01] Stopping service 'MSExchangeIMAP4'.

[00:59:02] Stopping service 'MSExchangeHMRecovery'.

[00:59:02] Stopping service 'MSExchangeHM'.

[00:59:03] Stopping service 'MSExchangeFrontendTransport'.

[00:59:14] Stopping service 'MSExchangeFastSearch'.

[00:59:14] Stopping service 'MSExchangeEdgeSync'.

[00:59:15] Stopping service 'MSExchangeDiagnostics'.

[00:59:15] Stopping service 'MSExchangeDelivery'.

[00:59:26] Stopping service 'MSExchangeDagMgmt'.

[00:59:26] Stopping service 'MSExchangeAntispamUpdate'.

[00:59:26] Stopping service 'MSExchangeADTopology'.

[01:00:01] Stopping service 'IISAdmin'.

[01:00:07] Stopping service 'hostcontrollerservice'.

[01:00:41] Killing instead of Stopping 'FMS'.

[01:00:41] Disabling services for 'AdminTools ClientAccess FrontendTransport Bridgehead Mailbox UnifiedMessaging'...

[01:00:41] Disabling service 'FMS'.

[01:00:41] Disabling service 'hostcontrollerservice'.

[01:00:41] Disabling service 'IISAdmin'.

[01:00:41] Disabling service 'MSExchangeADTopology'.

[01:00:41] Disabling service 'MSExchangeAntispamUpdate'.

[01:00:41] Disabling service 'MSExchangeDagMgmt'.

[01:00:41] Disabling service 'MSExchangeDelivery'.

[01:00:41] Disabling service 'MSExchangeDiagnostics'.

[01:00:41] Disabling service 'MSExchangeEdgeSync'.

[01:00:41] Disabling service 'MSExchangeFastSearch'.

[01:00:41] Disabling service 'MSExchangeFrontendTransport'.

[01:00:41] Disabling service 'MSExchangeHM'.

[01:00:41] Disabling service 'MSExchangeHMRecovery'.

[01:00:41] Disabling service 'MSExchangeIMAP4'.

[01:00:41] Disabling service 'MSExchangeIMAP4BE'.

[01:00:41] Disabling service 'MSExchangeIS'.

[01:00:41] Disabling service 'MSExchangeMailboxAssistants'.

[01:00:41] Disabling service 'MSExchangeMailboxReplication'.

[01:00:41] Disabling service 'MSExchangePOP3'.

[01:00:41] Disabling service 'MSExchangePOP3BE'.

[01:00:41] Disabling service 'MSExchangeRepl'.

[01:00:41] Disabling service 'MSExchangeRPC'.

[01:00:41] Disabling service 'MSExchangeServiceHost'.

[01:00:41] Disabling service 'MSExchangeSubmission'.

[01:00:41] Disabling service 'MSExchangeThrottling'.

[01:00:41] Disabling service 'MSExchangeTransport'.

[01:00:41] Disabling service 'MSExchangeTransportLogSearch'.

[01:00:41] Disabling service 'MSExchangeUM'.

[01:00:41] Disabling service 'pla'.

[01:00:41] Disabling service 'RemoteRegistry'.

[01:00:41] Disabling service 'SearchExchangeTracing'.

[01:00:41] Disabling service 'W3Svc'.

[01:00:41] Disabling service 'WinMgmt'.

[01:00:41] Disabling service 'wsbexchange'.

[01:00:41] Script completed succesfully.

[17:15:24] -----------------------------------------------

[17:15:24] * ServiceControl.ps1: 21/11/2022 17:15:24

[17:15:24] Performing service control with options:

[17:15:24] Saving service and registry data

[17:15:24] State file C:\ExchangeSetupLogs\ServiceState.xml already exists.

[17:15:24] Overwrite is specified. File C:\ExchangeSetupLogs\ServiceState.xml is going to be overwritten with a new state.

[17:15:24] Saving service state to 'C:\ExchangeSetupLogs\ServiceState.xml'...

[17:15:26] State file C:\ExchangeSetupLogs\ServiceStartupMode.xml already exists.

[17:15:26] Overwrite is specified. File C:\ExchangeSetupLogs\ServiceStartupMode.xml is going to be overwritten with a new state.

[17:15:26] Saving services startup mode.

[17:15:26] Adding to installed roles list: AdminTools

[17:15:26] Adding to installed roles list: ClientAccessMailboxRole

[17:15:26] Adding to installed roles list: Mailbox

[17:15:26] Adding to installed roles list: Bridgehead

[17:15:26] Adding to installed roles list: Mailbox

[17:15:26] Adding to installed roles list: UnifiedMessaging

[17:15:26] Stopping services for the following roles: AdminTools ClientAccess FrontendTransport Bridgehead Mailbox UnifiedMessaging

[17:15:26] Stopping services for 'AdminTools ClientAccess FrontendTransport Bridgehead Mailbox UnifiedMessaging'...

[17:15:27] Stopping service 'WinMgmt'.

[17:15:27] [Error] System.Management.Automation.CommandNotFoundException: The term 'Stop-SetupService' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.

at System.Management.Automation.ExceptionHandlingOps.CheckActionPreference(FunctionContext funcContext, Exception exception)

at System.Management.Automation.Interpreter.ActionCallInstruction`2.Run(InterpretedFrame frame)

at System.Management.Automation.Interpreter.EnterTryCatchFinallyInstruction.Run(InterpretedFrame frame)

at System.Management.Automation.Interpreter.EnterTryCatchFinallyInstruction.Run(InterpretedFrame frame)

at System.Management.Automation.Interpreter.Interpreter.Run(InterpretedFrame frame)

at System.Management.Automation.Interpreter.LightLambda.RunVoid1T0

at System.Management.Automation.DlrScriptCommandProcessor.RunClause(Action`1 clause, Object dollarUnderbar, Object inputToProcess)

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Management.Automation.Internal.PipelineProcessor.SynchronousExecuteEnumerate(Object input)

at System.Management.Automation.PipelineOps.InvokePipeline(Object input, Boolean ignoreInput, CommandParameterInternal[][] pipeElements, CommandBaseAst[] pipeElementAsts, CommandRedirection[][] commandRedirections, FunctionContext funcContext)

at System.Management.Automation.Interpreter.ActionCallInstruction`6.Run(InterpretedFrame frame)

at System.Management.Automation.Interpreter.EnterTryCatchFinallyInstruction.Run(InterpretedFrame frame)

at System.Management.Automation.Interpreter.EnterTryCatchFinallyInstruction.Run(InterpretedFrame frame)

Answer 1

Hello Dave_979,

You're most welcome. I'm glad to help.

Stay safe and have a great day.

Kind regards,

John DeV

Independent Advisor

Answer 2

Thanks John, ill post the question there

Answer 3

Hello Dave_979,

Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today.

I want to apologize that this is just a consumer forum for home users. Due to the scope of your question, it is best to ask this on Microsoft Site Q&A which is a technical community platform where most of the members were IT professionals that would greatly help you with the issue.

Microsoft Site Q&A

https://learn.microsoft.com/en-us/answers/topic...

Kind regards,

John DeV

Independent Advisor