SYSTEM SERVICE EXCEPTION after clean Windows installation

Question

Hi everyone. My troubles began here: https://answers.microsoft.com/en-us/windows/forum/windows\_11-performance/disk-performance-100/ae52a97b-01a8-4452-95d8-e96e85596349?messageId=369f284d-8546-4cf4-8988-2bc1acfd2d93

After that, I did a clean installation of Windows 11 (it turned out to be much easier than I thought). I started a new profile, and I did not recover any files.

After that:

• Gigabyte App offered me to update different drivers. I agreed.
• I installed all updates offered by Windows
• I installed Steam and started to download some games

I did not download any other apps. The download and installation speed was around 100 MB/s. During downloading of one of the games, I noticed that the download speed became zero. I thought that my connection was interrupted, but it was not. Then I saw that my disk performance was 100%, mostly used by Steam and the system. Then the blue screen appeared with "SYSTEM SERVICE EXCEPTION". I waited for about an hour, but nothing happened. Then I just restarted my PC.

Now I see this screen, and I am not sure what to do next.

I will be most grateful for your comments and assistance.

Answer 1

Hi DanilHU,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

After restarting your computer, are you able to login into Windows? if yes, kindly check C:\Windows\Minidump and copy available minidump files to the desktop then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash.

Regards,

Answer 2

Hi Dyari.

Thank you for your willingness to help. I am not sure that I can log in to Windows. All I see is the screen from the second screenshot (I think it's BIOS, but I am not sure). What shall I press? I tried restarting the PC or pressing Esc and leaving without saving settings. It did not help. Shall I try optimised defaults or something else?

Answer 3

I chose "load optimized defaults" and saved it. The system has loaded. The "minidump" folder is empty :(

Answer 4

Kindly check C:\Windows and search for a huge-sized file named MEMORY.dmp. Zip this file and upload it.

If your computer did not produce this file, kindly share the Event Viewer logs:

https://www.yourwindowsguide.com/2017/12/how-to...

Regards,

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Answer 5

Found it!

https://1drv.ms/u/s!Av-y3Jkb2kzTgrMfLaZ31AycwfGmrA?e=hoKZXH