Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)

Question

PLEASE HELP, I TRIED DOWNLOADING "2021-06 cumulative update for windows 10 version 20h2 for x64-based systems (kb5003637)" THEN THIS HAPPENED. I TRIED TO TROUBLESHOOT, DIDN'T WORK.

Answer 1

Let’s reset windows update components firstly:

Right click on the start button and select Powershell (admin) or Command Prompt (admin)
Write the next hit enter after each line.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

After completed, restart computer.
We must install the May 11, 2021 update (KB5003173) before installing the latest cumulative update (LCU), once you installed KB5003173, you could manually install the KB5003637 from catalog
https://www.catalog.update.microsoft.com/Search.aspx?q=KB5003637

-------------------------------------------------------------------------------------

If the Answer is helpful, please click "Accept Answer" and upvote it.
Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

I have 4 Windows 10/64 PCs, 3 are Windows 10 Home and one is a Windows 10 Pro (all are 20H2). The 3 Home version PCs updated without any problems, however the Windows Pro PC refuses to complete the update (everything is fine until the restart, then the up date fails, the PC restarts again and the blue window say " Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80070003)". The Windows Update control panel page has a "Try Again" button.

I've tried again multiple times, ran the Windows update troubleshooter, ran SFC /scannow, and DISM utilities and nothing helps. I have downloaded the KB5003637 directly and installing it that way and it still fails to install.

Is there someplace Windows is storing a logfile that tells what files are "missing or have problems" so I can replace them manually?

Answer 3

I'm also having the same issue, I'm running Windows 10 Pro, and it keeps telling me files are missing and needs to retry downloading them but they never complete downloading.

Is there an update for this update you guys can release? Is there a fix?

Answer 4

Same 0x80073712 problem here when upgrading to KB5003637 on Windows 10 Pro N 21H1 19043.985 120.2212.2020.0

Another pc (surface) with Windows 10 Home has no problem during the upgrade.

Answer 5

It hasn't helped me, but if anyone would like to read the logs files for Windows Update this power-shell command will gather all the logs and place a text file on your desktop: Get-WindowsUpdateLog

The new file will be called : WindowsUpdate.log
and can be opened in notepad.