Problems loading MS Lists??

Question

Hi

I use MS Lists for a number of things and find it pretty useful. However, just in recent weeks I've started experiencing a never before experienced problem which is that the list loads but only about a quarter of it, there's an error message at the bottom (see image). For context, the List I'm using the most hasn't had any structural changes made to it for many weeks - the design of it has remained the same for many, many weeks and all I've been doing is adding more items here and there so that there are more on the list:

The only way I'm managing to clear it is by going into Microsoft Edge, Settings, and clearing the cache.

Now, I'd be ok with this if I had to do it once a week or maybe even once a day, but I'm having to do it multiple times in any session where I'm working with one of these lists - this surely can't be an acceptable 'solution' - which isn't actually a solution?

Is anyone else experiencing this or know of any other ways to address the issue which will address whatever the core issue is?

I'll say in advance, I've no idea how to edit the JSON code but happy to follow instructions!

Many thanks indeed!

Answer 1

Hello, I'm Greg, here to help you with this.

Try these fixes for the error:

https://learn.microsoft.com/en-us/answers/quest...

https://powerusers.microsoft.com/t5/Building-Fl...

https://www.telerik.com/blogs/what-is-json-how-...

https://powerusers.microsoft.com/t5/Using-Conne...

https://answers.microsoft.com/en-us/msoffice/fo...

If none of these help then because Lists is normally and overwhelmingly used by organizations, I would ask this at our sister forums for IT Professionals, Q&A forums here: https://docs.microsoft.com/en-US/answers/index.... ?

Microsoft Community is strictly an end-consumer forum. Solutions we give here may conflict with the organization''s Group Policy which we do not use in consumer forums at all. In this case even if you don't use Group Policy it's these forums that will know most about this error.

There are also equally good (and sometimes busier) 3rd party IT Pro forums here:

https://www.techrepublic.com/forums/

https://www.spiceworks.com/

I hope it helps.

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Answer 2

Sorry, I'll open the question if some of my colleagues can help.

Answer 3

Hi again.

So I've deleted anyone who I'm highly unlikely to ever need to contact and with the about 10 remaining emails, I've checked each individual profile and can confirm there are no files showing as being associated with any individual contact, and not even any profile photos/avatars or anything like that.

I've just gone back into the MS List in question and again, getting the same error message.

Is there anything else I can check or anyone can think of that I should try?

Thank you.

Answer 4

Be careful with special characters and file types of photos that are not up to 5mb or 10mb in the contact's profile.

Thanks.

Answer 5

Ah, I've got you.

So there were about 150 sectioned up into a '*' category that I've deleted all of those.

I closed and reloaded the List but the JSON error message is still there. Clearing cache has (it will on be temporarily) allowed me to see the full list again.

Are there any other steps I should take??