System instantly stops responding.

Question

Hello guys, I recently got the terrible problem with my pc. After playing games for a while my computer instantly stops responding to anything. Pressing keyboard or mouse is pointless. When it happens I can't do anything except pressing the turn off button. Then the strange part happens. My fans are running after shutdown of my pc and rgb remains on my motherboard. After a few minutes it automatically stops.

After a turning on, I decided to check Event Viewer -> Windows Logs -> System. I have found error about not saved data caused by shutting down and one weird error that happens to be seen every time I start my system:

Event56->"The description for Event ID 56 from source Application Popup cannot be found. Either the component that

raises this event is not installed on your local computer or the installation is corrupted. You can install or repair

the component on the local computer".

I also found errors that caused the previous strange behavior of my pc:

First Error: Event7009 - > "A timeout was reached (30000 milliseconds) while waiting for the GameDVR  and Broadcast User Service_7da5c3cd service to connect."

Second Error: Event7000 -> "The GameDVR and Broadcast User Service_7da5c3cd service failed to start  due to the following error: The service did not respond to the start or control request in a timely fashion."

Third Error: Event10005->"DCOM got error"1053" attempting to start

the service BcastDVRUserService_7da5c3cd with arguments "Unavailable"

in order to run the server: Windows.Media.Capture.Internal.AppCaptureShell.".

My whole system is up to date. I got no idea how to fix them. Please I need your help!

OS Name: Microsoft Windows 11 Education

Version: 10.0.22621 Build 22621

Answer 1

Hello, AveePB.

Welcome to Microsoft community.

Your Microsoft OS is Windows 11 Education.

this question is out of reach of the response support community. The best place to get help with Microsoft Windows 11 Education is Microsoft Learn (English only), which aims to support more advanced users like you.

Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem.

Microsoft Learn I won't be able to help you, but I'll leave that question open in case one of our amazing volunteers has ideas for you.

If there is anything not clear, please do not hesitate to let me   know.

Best Regards,

Rick-MSFT | Microsoft Community Support Specialist