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Wireless mouse issue

Anonymous
2022-09-03T18:22:05+00:00

While the cursor is fast and accurate, and the Device Manager assures me that "The device is working properly," the scroll wheel has become very erratic. It moves up or down very little, and then reverses direction when rolled in the same direction. It won't go up or down more than a few lines of text.

I might add that the batteries, which normally last three months, are only six weeks old.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-09-13T20:23:27+00:00

    I have tried cleaning the mouse contact point and wheel, but to no avail.

    It seems reasonable that I should just replace the "broken" mouse. I'm even considering plugging in a wired mouse.

    I mentioned originally that I've been replacing the mouse batteries every three months.

    A real mystery is that the wireless keyboard has run for two years without ever requiring new batteries!

    Regards

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  2. Anonymous
    2022-09-15T08:57:53+00:00

    Dear Grandpa Jim，

    I'm glad to see you again in Microsoft Community.

    Is the solution for updating the mouse driver that I provided you with effective?

    Could you please provide me with a screenshot of the Device Manager interface (right-click the "Start" button -> select "Device Manager"). Expand the "Bluetooth" tab and the "Mouse and other pointing devices" tab to take a screenshot. As shown below：

    If there is anything not clear, please do not hesitate to let me know.

    Best regards,

    Zoee | Microsoft Community Support Specialist

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