Many persistent errors in Event Viewer after Windows 11 build 22598.ni_release.220408-1503: "Autopilot.dll wil error was reported"

Question

I used to be part of the the Windows 11 Insider Beta channel. After updating to build 22598.ni_release.220408-1503 I began to see the same error in Event Viewer extremely frequently:

The errors are all the same and read as follows:

Autopilot.dll WIL error was reported.

HRESULT: 0x80070491

File: onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp, line 128

Message: NULL

I have never used any program called Autopilot or Modern Deployment. After seeing this problem I immediately left the insider program and am now queued for enrollment. However no new Windows update has happened and these errors persist. How do I prevent these errors?

Answer 1

Bought an MSI Sword 15 A12UE laptop for my wife's Christmas present.

Has a 12th gen Intel w/ 3060 GPU, 16GB RAM.

Winders spec:

Edition Windows 11 Home

Version 22H2

Installed on ‎12/‎26/‎2022

OS build 22621.1105

Experience Windows Feature Experience Pack 1000.22638.1000.0

Constantly throws the same annoying autopilot error:

Autopilot.dll WIL error was reported.

HRESULT: 0x80070491

File: onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp, line 128

Message: NULL

What a POS!

This is the latest Winders 11 release!

I see freezes when attempting to play games.

WHEN IS MS GOING TO FIX THIS **** THAT HAS EXISTED FOR CLOSE TO 6 MONTHS??

I cannot disable the sign in service. That is a NOT a viable work around.

I will NOT re-install Winders 11 just to discover this poor coding issue has not been resolved.

UNACCEPTABLE!

I am a retired SW engineer and very technically savvy. This is not how a so-called responsible company should address an issue seen by many users for 6 months.

Rant done.

Answer 2

same problem when playing wow (microsoft activition blizzard world of warcraft)

pc was working perfect a long time

DISM /Online /Cleanup-Image /ScanHealth .... and

sfc /scannow

dont show any errors

pc hardfreezes since a short period of time

deinstall cisco anyconnnet didnt help (found some notes in net) . before ...

---

Function: DeleteRestrictedUser

File: c:\temp\build\thehoff\orion_mr40.505175866396\orion_mr4\vpn\installhelper\installhelper.cpp

Line: 767

Invoked Function: CProcessApi::DeleteUser

Return Code: -30736335 (0xFE2B0031)

Description: PROCESS_API_ERROR_USER_NOT_FOUND

---

but why user not found . vpn at least is working fine to connect (with cisco anyconnect to my company etc)

after deinstalling (maybe also before) ...

---

Autopilot.dll WIL-Fehler wurde gemeldet. 

HRESULT: 0x80070491

Datei: onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp, Zeile 128

Meldung:  NULL

---

@crashtime

pls hw 2 fix it

at least wow works at my apple mac :)

Answer 3

January 26, 2023—KB5022360 (OS Build 22621.1194)

This fixed my Autopilot event errors. 3 months after Microsoft said they had a fix for it.

Answer 4

January 26, 2023—KB5022360 (OS Build 22621.1194)

This fixed my Autopilot event errors. 3 months after Microsoft said they had a fix for it.

Not for me, I have exactly the same OS Build version as you and did that exact KB update yesterday, yet I still have plenty of the "Autopilot" errors.

I take the opportunity of this thread to ask a question to everyone. Do you guys also have a professional account that can be potentially used for Autopilot, connected to your personal device? In my case, my device is using my personal MS account, but I also have my professional account connected, not AAD Joined, although my professional account is licensed for Autopilot/Intune with the Tenant ready for that.

Answer 5

Same build of yours (22621.1194) but the issue is still in place for me.