Code Interpreter run error while generating Pie Chart

Question

Code Interpreter run error while generating Pie Chart

SUSHANT NAIR 75

Hi,

I have a project on Microsoft Azure AI Foundry. When I try to run an agent with code interpreter, by asking questions which require fetching textual content from the uploaded excel file, it works properly. However, when I ask it to generate an image, like a pie chart, for the insights, then it throws this error:

Error server_error: Sorry, something went wrong. RunId: run_DbmZJKi3kG9k4E0LN8qQkX1j when running microsoft azure ai foundry agent with code interpreter

This error started coming only at the day of posting, and not before. Can I know why this error is happening?

Thanks.

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Answer 1

Alex Burlachenko 18,575 Volunteer Moderator

SUSHANT hi,

thanks for posting this on q&a, its super helpful when folks share their exact issues like u did. this server error might pop up if the code interpreter hits a snag with image generation permissions. check if the agent's role has 'allow data visualization' enabled in its settings. sometimes updates reset these things, ugh.

also, try a smaller dataset first. if the excel file is huge, the code interpreter might choke while rendering visuals. split the data or sample a chunk, then test again. this might help in other tools too, honestly.

as well make sure the 'microsoft azure ai foundry python sdk' is updated. that runid suggests a backend hiccup, and outdated libs love causing those. run pip install --upgrade azure-ai-foundry and cross ur fingers :))

log the full error next time (if u can safely share it). server errors like this love hiding clues in the details. oh, and if u're using custom python libs for charts, stick to basic 'matplotlib' for now - less drama...

clear the agent's cache. sounds simple, but 60% of the time, it works every time ) just restart the session or redeploy the agent.

let us know if the pie chart gods smile upon u after this...

Best regards,

Alex

and "yes" if you would follow me at Q&A - personaly thx.
P.S. If my answer help to you, please Accept my answer

https://ctrlaltdel.blog/

SUSHANT NAIR 75 Reputation points

2025-07-09T10:13:43.4766667+00:00
Hello @Alex Burlachenko ,

thanks for the response.

I forgot to mention that I used the Azure AI Foundry GUI to build the agent, and not the SDK.

Also, I am not sure how to enable 'data visualization' in the agent's role. Can you please share how to check it?

My dataset is small, a single excel file with around 100 rows. So that should not cause the issue.

As I use the GUI and not the SDK, it seems the problem would not be solved doing that.

I don't know how to log my agent. Please tell me how to. Also, the Code Interpreter automatically selects the libraries to use.

I also don't know how to clear the agent's cache. Please tell me how I can do that.

Thanks a lot
SUSHANT NAIR 75 Reputation points

2025-07-09T10:30:08.49+00:00

Let me also share screenshots of the execution to you, for better clarity. Please note that this time I deleted the old agent, created a new one, and connected it to the code interpreter.

I hope these images will be helpful

Thanks
Alex Burlachenko 18,575 Reputation points Volunteer Moderator

2025-07-09T10:38:52.42+00:00
Hi again, since u're using the Azure AI Foundry GUI, So no sdk? No problem! Enabling data visualization in GUI how to )))) go to your agent in Azure AI Foundry. click on Roles & Permissions (might be under Settings or Agent Configuration). look for a checkbox/toggle like Allow data visualization or Enable image generation. If it’s not there, peek under Advanced. GUI permissions guide > Azure AI Foundry Agent Roles

Checking agent logs in GUI -Open your agent. find the Activity or Run History tab. search for your RunId (run_DbmZJKi3kG9k4E0LN8qQkX1j) it should show more clues. If not, try the Diagnostics section > Troubleshoot Azure AI Agents

Clearing cache (GUI style) Click Restart Agent (or look for Refresh Session under ⋯ menu). No luck? Save a copy of your agent & redeploy. Poof! Fresh start.

rgds,

Alex

and "yes" if you would follow me at Q&A - personaly thx. P.S. If my answer help to you, please Accept my answer

https://ctrlaltdel.blog/
SUSHANT NAIR 75 Reputation points

2025-07-09T11:23:21.79+00:00

I am sorry, but I went to my agent in the foundry. I searched a lot, but could not find a "Roles and Permissions" or "Settings" (there is one on the top right, but it only changes the theme) or "Agent Configuration". Could you please visit the page and tell me which button to click on?

I suspect it is some inadvertent breaking change by Microsoft. Because until yesterday the pie charts came cleanly. Only today somehow the code interpreter is unable to generate it.

I also checked my subscription and limits; they are valid.
SUSHANT NAIR 75 Reputation points

2025-07-09T12:00:11.8766667+00:00

UPDATE @Alex Burlachenko

Hii ,

It mysteriously resolved itself. Although deleting the old agent and creating a new one, with a code interpreter and file, initially did not cause the error to go, the charts are getting generated now. Perhaps it was indeed a Microsoft issue, which seems to have been fixed. Thanks Alex for your support!
SUSHANT NAIR 75 Reputation points

2025-07-09T12:01:35.0533333+00:00

Hi @Alex Burlachenko

The issue seems to have mysteriously resolved itself. Perhaps it was indeed a problem with Microsoft, which seems to have gotten fixed.

Thanks!
Alex Burlachenko 18,575 Reputation points Volunteer Moderator

2025-07-09T12:12:16.14+00:00

So happy to here it's done. Pls mark Q as solved. Rgds, Alex
SUSHANT NAIR 75 Reputation points

2025-07-09T13:19:17.0233333+00:00

Sure, I'll do that

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Code Interpreter run error while generating Pie Chart

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