Try another verification method?

Question

not receiving sms verification codes for almost a week now. only getting codes via email

Answer 1

Dear Luyanda Ntlanjeni, 

Thank you for reaching out and sharing your concerns regarding the difficulties you are experiencing with receiving SMS verification codes. I understand how frustrating and inconvenient this situation can be, and I truly appreciate your patience as we work to resolve it together. 

Please try the following steps: 

1. Visit https://myaccount.microsoft.com. 
2. Navigate to Security Info. 
3. From there, you can re-register your Multi-Factor Authentication (MFA) and add alternative verification methods such as SMS, phone call, or the Authenticator app. This will help ensure you have backup options in case SMS codes are not being delivered properly. 

If you are using a work or school account (business account), you can usually update or add your authentication methods (such as phone number, email, or Authenticator app) directly at My Sign-Ins. However, please note that some organizations may restrict or disable this feature for security reasons. If you do not see the option to add or edit your sign-in methods, or if you are unable to make changes, this means your organization has limited this functionality. 

In this case, please contact your IT department or system administrator for assistance. They can help you reset your Multi-Factor Authentication (MFA) settings or update your authentication methods as needed: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn. 

I understand how important secure and seamless access to your account is, and I want to assure you that we are here to support you every step of the way. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Your experience matters to us, and we are committed to helping you resolve this as quickly as possible. 

Thank you again for your understanding and patience. 

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