Cannot cancel Azure subscription, no admin access, still being charged after deleting all resources

Question

Cannot cancel Azure subscription, no admin access, still being charged after deleting all resources

test for lab 0

Hi,

I have an Azure subscription (ID: 26bf39f5-200b-4eda-a7ab-c68ef8592437) that continues to charge me monthly, even though I have already deleted all resources since May. I do not have any owner or admin permissions for this subscription—my role is shown as "Unknown" or "Unauthorized" in the portal, so I cannot manage, cancel, or even see billing details.

I have tried to submit support requests via the Azure portal, but the support system fails to load and I cannot contact support from within the portal.

Please help me:

Cancel this subscription and stop all future charges,
Refund the charges for the last three months,
Investigate why my account lost all admin access and was left in this “ghost” subscription state.

I have attached screenshots of my subscription status, empty resources, and ongoing charges for reference.

This is urgent and needs escalation to Microsoft Azure billing and engineering teams.

Thank you!

JimmySalian-2011 45,371 Reputation points Volunteer Moderator

2025-07-14T08:22:16.3133333+00:00

Hi,

In this scenario you will not be able to raise a support case so I will suggest you to call up the contact number as per the region - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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