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Teams and Authenticator not working

Anonymous
2024-09-02T02:27:45+00:00

I can’t log into teams with my student login it keeps taking me to the Authenticator app but it just shows the number to be typed and says open your Authenticator app but because I am already in the Authenticator app it doesn’t work and nowhere to insert the code shows up

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  1. Anonymous
    2024-09-02T04:41:58+00:00

    Hi, Eilidh Henderson

    Good day!

    Thanks for posting into our community.

    According to your description, the issue of your concern that you're experiencing a frustrating issue with logging into Teams using the Authenticator app.

    Here are some steps you can try to resolve the problem:

    1. Update the Microsoft Authenticator App: Ensure that you have the latest version of the Microsoft Authenticator app installed on your mobile device. Outdated versions can sometimes cause compatibility issues.
    2. Check Permissions: Make sure that the Microsoft Authenticator app has the necessary permissions to access your camera and the clipboard. These permissions are required for it to scan QR codes and input security codes.
    3. Reinstall the App: If you're still encountering issues after updating, consider uninstalling and then reinstalling the Microsoft Authenticator app to reset any potential configuration problems.
    4. Clear Cache and Data: For Android users, you can try clearing the app's cache and data by going to "Settings" > "Apps" > "Microsoft Authenticator" > "Storage" > "Clear Cache" and "Clear Data".
    5. Restart Your Device: Sometimes, a simple device restart can resolve minor issues with apps.

    If the above suggestion all failed to you, we would recommend you to kindly post your query to Microsoft Authenticator support Forum via Microsoft Authenticator - Microsoft Q&A Engineers who are dedicated into Microsoft Authenticator with rich experience and more resources can then assist efficiently. We believe they would conduct in-depth research on the problem you encountered and provide you with more professional assistance.

    Thanks for your precious time and your understanding would be highly appreciated.

    Hope you all the best!

    Microsoft Community Moderator.

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