teams call issue

Question

hello all

since last week if i call some one with my laptop using the internal microphone and speaker i can't hear them but using a head set it work

i did a test call it work test the speaker from windows it work also i have the version 24335.208.3315.1951. of teams

very strange issue

Thanks

Answer 1

Hi I have office 365 customer version. 24335.208.3315.1951.

I am trying to do a test call before my meeting to check the sound and video. That option seems to be gone under settings and devices. Is there a different version I need to download to make sure I have that option. I have purchased the office 365 suite so why is it not showing up? Please advise what I need to download in order to get that option.

Sandy

Answer 2

Dear Pierre Auger2

I hope you are doing well! 

Many thanks for the prompt response. Am glad to hear that your issue is resolved. And thanks for your sharing.

ISSUE: Teams call issue with internal microphone and speaker.

SOLUTION: Untick the audio enhancement in sound control panel.

If you don't mind, could you kindly submit your feedback and vote. You could help any other community users who might be facing a similar scenario to easily find this thread/post. Thank you so much! 

We appreciate your time and kind cooperation. For other questions, feel free to add your post in the Microsoft Community team.  

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day! 

Best regards, 

Allen | Community Moderator

Answer 3

hello i found out that if i untick the audio enhancement in sound control panel

internal speaker work it might be an update of teams

Thanks

Answer 4

Dear Pierre Auger2

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description, I understand you concern with Teams call issue with internal microphone and speaker. To narrow down your issue, could you please allow me to collect more details?

May I know whether you have the same issue in Teams on the web?

May I know whether there is the same issue in different devices?

In the meanwhile, please have a try to do following check for first troubleshooting:

Check Teams Settings:

• Open Teams and go to Settings > Devices.
• Ensure the correct microphone and speaker are selected.
• Disable the "Automatically adjust microphone settings" option

Check sound settings (Windows): Go to your Windows settings to make sure your speaker is enabled and unmuted. 

Update Audio Drivers: Make sure you are using the latest Audio Drivers.

Reset the Teams app: You can try to reset the Teams app and check if there is any difference. Clear Teams cache - Microsoft Teams | Microsoft Learn

Reinstall Teams: You may have a try to reinstall Teams and check whether the issue still persists.

I look forward to your response.

Please note that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

Best regards,

Allen | Community Moderator