teams 'Notifications' is not working in mac

Question

I have turned on "Notifications" for all meetings and chats but whenever some is pinging me , I do not receive any notification in teams.

Answer 1

Hello Pravinda ,

My name is Jackson and thank you for your question.

I sincerely apologize for the issue you experience with your Teams notification, I am a user myself and do not work for Microsoft so I understand how frustrating this is.

We can try the following troubleshooting steps to fix Teams notification issue;

1. Ensure you have the latest Mac OS updates and Teams Updates Installed.
2. Ensure to enable OS Notifications for Microsoft Teams : Open macOS System Settings > Go to Notifications > Under Application Notifications, select Microsoft Teams > Turn on the toggle next to Allow notifications
3. Ensure you don't have Focus mode set on your your mac device; https://support.apple.com/guide/mac-help/mchlff5da36d/14.0/mac/14.0
4. Ensure Teams status is set correctly and not on Do not disturb
5. To ensure your notifications are turned on for your device, follow the instructions on the Use Notification Center on Mac page; https://support.apple.com/guide/mac-help/mchl2fb1258f/mac
6. Clear the Teams App cache and delete the files for your device with steps in the link; https://learn.microsoft.com/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
7. Uninstall and reinstall the Teams app from Microsoft website.
8. Give this feedback to the Teams developer team with the feedback option ; https://support.microsoft.com/office/c0fb6297-22af-4db5-b19b-69e0a6720927

Warm regards,

Jackson E.

Answer 2

I was having the same issue whenever I was connected to my dock and external displays, but I could hear notifications when I wasn't connected. After toggling "Allow notifications when mirroring or sharing the display" to on, I can hear notification sounds!

Answer 3

I was having the same issue whenever I was connected to my dock and external displays, but I could hear notifications when I wasn't connected. After toggling "Allow notifications when mirroring or sharing the display" to on, I can hear notification sounds!

I noticed the same issue when I'm connected to my dock and external displays. I'm using a Macbook Pro with a DisplayLink dock. Where are you finding the "Allow notifications when mirroring or sharing the display" toggle option? I'm not seeing it as an option when I go to System Settings>Notifications>Microsoft Teams.

Answer 4

I was able to find it. I didn't realize that it's not an app specific setting, but located under the "Notification Center"