Share via

Error shows on the "Attendee experience" section when setting up Town Hall on Teams

Anonymous
2025-04-14T15:19:14+00:00

Hi,

I'm trying to set up a Town Hall, but there's error (something went wrong) shows on the "Attendee experience" section when setting up.

This section works fine on Web Teams, but not on App teams; can someone please suggest how to fix this problem on App Teams?

Thanks.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-04-18T10:02:59+00:00

    Hello Katherine,

    Please refer to the link below https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

    If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.

    Open the Run dialog box by pressing the Windows logo key +R.

    In the Run dialog box, enter the following path, and then select OK: %appdata%\Microsoft\Teams

    Delete all files and folders in the directory.

    Restart Teams.

    or

    Type settings in the search box, and then select the Settings app from the results.

    Select Apps > Installed apps, and then type Microsoft Teams in the search box.

    Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.

    In the Reset section, select Reset.

    Restart Teams.

    Best regards,

    Trish - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments