why I cannot upload file on MS Teams? it shows " Unable to connect ONE DRIVE"

Question

why I cannot upload file on MS Teams? it shows " Unable to connect ONE DRIVE"

Answer 1

Dear BaoTram1,

Good day! Thank you for posting to Microsoft Community. I am happy to help you.

Based on your description, I understand that you cannot upload file on MS Teams, it shows " Unable to connect OneDrive. please try uploading again".

May I know if my understanding is right? If so, to solve this issue, you can try some steps below.

Step 1: Since the uploaded files are automatically stored in your OneDrive, I would like to know that your OneDrive is available and working properly. To verify this, try visiting OneDrive for Web and check the results. You can do this by opening a private browser window, going to www.office.com, logging into your account, and clicking on the OneDrive icon in the left sidebar or search box.

If you don't see the OneDrive icon, please point it out and let us know.

Step 2: If you can access OneDrive for Web, I would like to know if the issue occurs when using Teams for Web. Please visit Teams web and check if the issue occurs. If Teams web does not have the issue, then Please Clear the Teams client cacheb y using this link Clear Teams cache - Microsoft Teams | Microsoft Learn. Sign out of MS Teams by clicking on your profile picture and selecting "Sign out." Sign back in to reauthenticate your account.

If the issue also occurs when using Teams for Web, please point it out and let us know.

Step 3: Please check network connection and use Wi-Fi. Also turn off VPN and Turn off or reset proxy settings.

If the scenario above is not consistent with yours, you can also post back and point that. At the same time, to better understand your situation, could you also provide the information below?

• Is your Operating System UpToDate? If not, please update and let me know which OS version are you using?
• Make sure you have the latest version of MS Teams installed if you are using Teams desktop. Please share a screenshot of Teams version by clicking ‘...’ > Settings > About Teams

• Are you only facing this issue or do all your colleagues have the same issue?
• Is this issue happening only in a specific Teams Chat or all the Teams Chat are affected?
• Are you an external user or an internal user of the organization?

If you still have further issues, feel free to post in this community again. I am always here to help you.

I appreciate your patience and understanding and thank you for your time and cooperation. Have a good day.

Best Regards,

Sophia

Answer 2

I do have same issue. I have tried to check it also on Teams web, and the issue is same. What should i do? Ma colleague have same issue as me. This is related to when I am using my Skype account as a login to Teams.