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Hello
I have lost my phone with the authenticator app on it. Now I have a new phone but I can not access to IG, FB, Outlook because it ask me the autentication code.
Please let me know if you know what I can do
Thanks
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I lost my phone 4 years ago. I have tried everything to get back into my account. The question prompts took me in a loop and was no help for a lost phone and no access to Authenticator App. It took almost 2 years to chat with someone deciding to go through "office365 install problems". "So called" Microsoft support WAS/IS no support. Short of actually saying it I was told "I'm screwed".
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am in the same situation as the global admin, somehow Microsoft decided to make my primary email address also an alternate email address where they are sending OTPs,
Microsoft support is of no use I have spent more than 3 hours on the call with them, and I am moving out of Microsoft
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Useless answer James. As others above have stated there is NO option to remove devices as you state as there is no such option
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hmmm, you can lock the old device there
https://mysignins.microsoft.com/security-info
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JAMES, come-on, you guys need to think a little more critically! There needs to be a government accountability office that can enforce this bad behavior, peoples lives are being ruined by your incompetency.
My phone is completely bricked and had the authenticator app on it.
Logging in asks me for another email nd cellphone (both fine, as I got a replacement phone working)
After I reset my password, it asks me AGAIN for the authenticator app!
FIX THIS F*&)(^)&*^ING BUG!
Cant get into bank account, cant pay employees, can't pay medical bills! You guys are going to get a class-action lawsuit!
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100%. Did you get this sorted? This is literally the worst Doom Loop. It took me two months for MS to get me access and now I have the same problem with one of my domain members. As soon as I can figure out how to get off of MS I will. MS Authenticator worst app ever.
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Understand the frustration here. Here is one idea that may work, it worked for us. If you have access to the Azure Active Directory admin center, you can go to the account and explicitly add a second factor, like a phone number or email address. I hope you are able to do that, I realize that if it's a personal account it may not be possible.
Try restoring a backup.
https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery
--please don't forget to upvote and Accept as answer if the reply is helpful--
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I like to say the same, Useless answer James. As others above have stated there is NO option to remove devices as you state as there is no such option.