I have lost my phone with authenticator app on it

Rj Musawir Shah 51 Reputation points
2021-06-22T19:09:56.463+00:00

Hello
I have lost my phone with the authenticator app on it. Now I have a new phone but I can not access to IG, FB, Outlook because it ask me the autentication code.

Please let me know if you know what I can do

Thanks

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Gord H 11 Reputation points
    2022-01-15T19:02:23.687+00:00

    Useless answer James. As others above have stated there is NO option to remove devices as you state as there is no such option

    2 people found this answer helpful.

  2. Lepley, Ben - (lepley) 6 Reputation points
    2022-07-29T19:51:06.9+00:00

    JAMES, come-on, you guys need to think a little more critically! There needs to be a government accountability office that can enforce this bad behavior, peoples lives are being ruined by your incompetency.

    My phone is completely bricked and had the authenticator app on it.
    Logging in asks me for another email nd cellphone (both fine, as I got a replacement phone working)
    After I reset my password, it asks me AGAIN for the authenticator app!

    FIX THIS F*&)(^)&*^ING BUG!

    Cant get into bank account, cant pay employees, can't pay medical bills! You guys are going to get a class-action lawsuit!

    1 person found this answer helpful.

  3. Dave Patrick 426.3K Reputation points MVP
    2021-06-22T19:12:56.057+00:00

    Try restoring a backup.
    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    0 comments No comments

  4. Aaron Hobley 1 Reputation point
    2022-07-15T06:30:36.453+00:00

    I like to say the same, Useless answer James. As others above have stated there is NO option to remove devices as you state as there is no such option.

    0 comments No comments