Possible bug with conditional formatting using "Where I am" condition

Question

Hi,

I have a rule to apply conditional formatting for any email that is sent to me by enabling "Where I am: on the To line with other people".

This works fine and formats emails where I am on the To line accordingly. However, there is a specific case where the formatting is applied even when I am not on the To line and a specific individual is listed.

My best guess is there may be an issue with Outlook handling sir names with only 2 characters (my sir name is Ko) since the individual who appears in the To line that gets applied the formatting is Kondapalli. I think Outlook wrongly flags this individual as me and applies the formatting.

I am unable to test this theory since I do not have any other email with someone named "Ko..." in the To line.

Hopefully someone can make some sense out of this issue. Thank you in advance.

Regards,

James Ko

Note: I have tested this will all other conditional formatting removed.

Answer 1

Hi James,

It’s an expected behavior that email server will identify it a as a To behavior when you set that forwarding emails from shared mailbox.

Thanks for your understanding.

Best Regards,

Amanda

Answer 2

Hi Amanda,

Today I received another example of an email which took on the conditional formatting even though I was not on the To line. 

The email was addressed to James Waring <JWaring@****> and same as previous example, I received the email by being on Cc through a shared mailbox.

Hopefully you're able to reproduce this behavior and working on a solution. Thank you.

Regards,

James

Answer 3

Hi James, 

I am doing the test now. If there are any updates, I will post back here as soon as possible.

Thanks for your patience.

Amanda

Answer 4

Hi Amanda,

Yes, it is the email address to our shared mailbox of which I am a member. 

To further expand on that answer, there are other emails where I am either on CC through name, distribution list, or shared mailbox but the formatting rule does not get applied.

Regards,

James

Answer 5

Hi James,

I have received your PM and will do the test again based on the information you provided.

Here is one thing I need to confirm, does the email address SG** in the CC list on the MSG file is an security group of your organization? If yes, are you in the SG?

Thanks,

Amanda