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I am retired and just bought the top of the range Surface Laptop i7 three years ago. Now Windows 11 is being touted by Microsoft and when I run the PC Health Check, it says my laptop is not compatible? With 16GB memory and Intel(R) Core(TM) i7-7660U CPU @ 2.50GHz how come it is not compatible. Does that mean my investment is just a waste?
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Because spending $2,699.00 only gets you 3 years. You need to send Microsoft more money now.
That said, I strongly suspect the i7 Surface machines will be supported by the time the final release comes out. You can install it now if your in the Windows Insider program at the "dev" level.
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I hope you are right. As you pointed out Dev level is downloading Preview release
I have the same problem. After 7 years with my old MacBook air I changed to a surface laptop. Went through 3 different OS Upgrades on the Mac and now MS tell me that I can’t upgrade one version on a 3 year old Microsoft device.
How does that encourage existing owners to want to purchase the Surface products again.
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Here's a link to Microsoft's own support page! Where they list ALL of these models as being good for upgrade. Anyone from Microsoft answered why the Surface Pro 6 is stating it's NOT compatible when their support site says it IS compatible? https://support.microsoft.com/en-us/surface/which-surface-devices-can-be-upgraded-to-windows-11-76c3c125-82e0-4d1e-9550-12ed09f9058e
Here's a link to Microsoft's own support page! Where they list ALL of these models as being good for upgrade. Anyone from Microsoft answered why the Surface Pro 6 is stating it's NOT compatible when their support site says it IS compatible? https://support.microsoft.com/en-us/surface/which-surface-devices-can-be-upgraded-to-windows-11-76c3c125-82e0-4d1e-9550-12ed09f9058e
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Same issue - Exceedingly frustrated with Microsoft due to lack of future-proofing their recent own-brand machines for their own OS.
Having also spent >$2,500 three-years ago on what I thought was going to be a great machine with good longevity I now find that my Surface Pro (16GB memory and Intel Core i7-7660U CPU @ 2.50GHz) is not upgradeable to Windows 11.
MS, please rethink this; this is my third Surface Pro, I don't want it to be my last.
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I too thought I was future proofing by buying the most expensive top of the line surface book only 3 years ago, with i7-7660 CPU and 16GB memory. Now I find it is already obsolete. This is obviously a case of planned obsolescence to force customers to buy a new computer if they want the latest operating system. So OK, you buy the latest 2022 Surface laptop with windows 11, but will it be compatible with windows 12 when it is released? Probably not, as it seems MS has committed to a planned obsolescence sales strategy. Time to move back to macbook, the apple walled garden isn’t great, but at least their OS is backwards compatible with earlier models.
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Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz My Surface Laptop > also is not allowing me to upgrade to Windows 11. Very sorry to see this restriction from Microsoft. What will happen if I create the media and force the install will it not install at all or just not supported?
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I am in a similar bind and bought 2 Surface Pros as I travel for international work and have had to return my earlier machine because of a battery problem which left me in a bind as I couldn't mail it from the country i was in.
This is a real pain and I have been using Surface Pros since the very first one as they sit very neatly on long haul flight seat tray tables which allows me to write up my mission reports.
Is it not possible to upgrade the processors?
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I have a Surface Book 2 -- about 3 years old. I woke to the Win 11 update happening without me. Believing/hoping since I have an MS product, it should be ok. I didn't get any errors...not right away. But if I leave my pc on for a while, it goes into sleep mode, I return and can no longer use the touchscreen. Sometimes it'll return when I close the lid for a few minutes and reopen, but not always. Also, my pc no longer hibernates/sleeps when the lid is closed -- it just burns pretty hot. Some issues obviously. I'm likely not recalling other issues. All for a few aesthetic updates that I can see, while reducing even further the amount of customization one can readily do. Argh. I haven't seen an update on the driver for the touchscreen, apparently, mine is the latest. I'd like to see more fixes rolling out by MS asap.
So, for those wanting to update to 11...I'd say take your time, its got bugs.
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Likely a "safe boot" setting in the BIOS
Had the same problem, went into BIOS and set safe boot to standard and something else blah blah windows compliant.
After that it installed normally.
oh. ok, I'll check that out. Since it installed during the busiest time of my life, I've just barked about it and haven't looked into it too much. I'll be able to give it a bit more time in two weeks or so. Thank you!
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I am in the same boat with my surface. I will never buy another surface laptop. complete joke, just unbelievable. I will just migrate to a higher end chromebook when support ends for windows 10. Nice hardware but won't miss it.
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Windows 11 supported some of the old models of Intel processor same as Celeron or Core i3 but can not support Core i7 -7660 U processor, it is very surprising .
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I too have the Intel Core i7 7660U with Trusted Platform Module chip. I purchased the top of the line Surface Pro in 2017. Microsoft's PC Health Check software confirms that everything but the processor is compatible. Microsoft needs to address this. Many lower spec processors with lower clocks are listed as being compatible. I won't be buying or recommending their products until they explain this.
Does anyone know if Microsoft is responding to these complaints?
Using a Surface Pro 5 (2017) - i7 7660U, 16GB RAM, 1TB SSD, Windows 10 Pro
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I just got my Surface Go One back from being replaced by MS for x2 because i have Geek Squad warranty. It' been replaced twice in past month and a half. Had I not bought the warranty it would be dead with a overheated battery and separating display. MS has to get serious about their SUPPORT.
Now this debacle. Even though my surface go is listed as comapatibilty the software checker says no, due to a particular processor. Likewise mu sister's Surface Pro 5 is showed NOT comapatible. And right next to that is a "SHOP FOR COMPATIBLE" button.
Microsoft will lose their customer base with this kind of behavior and lousy support.
What happened Microsoft? Please explain.
Here's a link to Microsoft's own support page! Where they list ALL of these models as being good for upgrade. Anyone from Microsoft answered why the Surface Pro 6 is stating it's NOT compatible when their support site says it IS compatible? https://support.microsoft.com/en-us/surface/which-surface-devices-can-be-upgraded-to-windows-11-76c3c125-82e0-4d1e-9550-12ed09f9058e
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very annoying this answer
Microsoft--Please make definitive statements as to when we can expect Win 11 for the currently blocked processors of Surface Products?
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I also bought a top of the range Surface Pro 6 with an Intel® Core™ i7-7660U 3 years ago....report from the compatibility tool shows the only limit is the supported CPU all other criteria are met including TPM 2.0....please make sure this is supported (I just read other gen 7 Intel chips are supported)
