How to stop or delete the sync issue folder with computer in Outlook?

Question

Hi there,

I have tried to stop or remove the sync issue folder in My google account in Outlook inbox. However, it is impossible to delete it permanently. I would like to delete the sync issue folder of my google account in Outlook. How can I do? Please give me an advice. Thank you so much!

Answer 1

Hello KIEU,

The Sync issues folder can't be deleted. It should be 'a this computer only' folder and not sync up to gmail server.

You don't need to keep all of the messages in it for more than a few days. Right click on empty the folder.

Answer 2

Hi Diane,

Thanks for your response. Here is my issue. (Please see the attached photo). The sync issue folder ( this computer only) is always visible with some errors as the picture below. I have no idea to stop it. I normally empty this folder. However, it showed the error and notification daily in the sync issue folder. I have added my company email into Outlook. so it is obviously visible the sync issue folder in my inbox. It pissed me off. I will much appreciate if someone helps me how to turn it off.

Thank you so much for your help!

My Nguyen

Answer 3

To fix that error, log into web mail and empty the trash.

For what it's worth, the trash folder is often the source of errors- the the message count is different from online. It corrects the count on the next sync.

Answer 4

Hi Diane,

Thank you so much for your help. Can I bother you again? What do you mean webmail? Normally, I can log in to my company email via gmail.com. I have logged in through Gmail but nothing in the trash. How can I log in to webmail you mean? Honestly, I am not savvy-tech too much. Hope you do not mind to guide me. Thank you in advance. I very much appreciate your time.

Answer 5

>>

Normally, I can log in to my company email via gmail.com. I have logged in through Gmail but nothing in the trash.

>>

That is what I meant by webmail.

So the gmail trash is empty - is Outlook's trash empty? if not, empty it. Both folders should be identical. (The only time they might not be identical is right after you delete a message in outlook.)