How to stop or delete the sync issue folder with computer in Outlook?

Question

Hi there,

I have tried to stop or remove the sync issue folder in My google account in Outlook inbox. However, it is impossible to delete it permanently. I would like to delete the sync issue folder of my google account in Outlook. How can I do? Please give me an advice. Thank you so much!

Answer 1

Hi Diane,

I emptied both Outlook and Gmail. Thank you so much for your help!

I very much appreciate it!

Have a good day!

Answer 2

Hi Diane,

I am sorry for disturbing you again.

I have no idea why the sync issue folder is still working while the trash on webmail is empty? Please find the attached screenshot to help me sort it out.

Thank you so much for your help.

Answer 3

That error is normal when you delete mail. It should worrect itsself on the next send/recieve, if you don't delete more mail.

If it doesn't go away, how large is your data file? Renaming the current ost file your account is using and let outlook resync everything should get rid of what ever is causing the error, but it will come back. If you decide to rename the ost file, and you have calendar, contact, and tasks in the 'this computer only' folders, you need to export them first.

Answer 4

Thank you so much for your help.

much appreciated!

Cheers,