Spell Check/Thesaurus randomly not working

Nadine C 246 Reputation points
2021-06-28T22:19:37.637+00:00

Client was able to switch between the spell check and thesaurus features of Word in a document, but suddenly can't use spell check, cannot use the thesaurus within same document or vis versa. either must completely close Word and open the document again, or if I open a new document, can only use whichever proofing feature chooses first. For example, in a new document if I start with spell check I cannot use the thesaurus, and if I start with the thesaurus, I cannot use the spell check.

I have completely uninstalled Office with Microsoft’s uninstall tool and reinstalled and still having the same problem. Have reimaged the computer and still same issue keeps returning. Random not occurring on all document but once it starts, need to restart Word or restart computer to get it working again.

Office Current Version: (2008) 16.0.13127.21668
Office Update Channel: Semi-Annual enterprise
Microsoft 365 Apps for Enterprise
OS: Windows 10 Enterprise 64-bit 10.0 (18363)

I can't update office/windows versions is controlled by the client when we do updates.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Nadine C 246 Reputation points
    2021-06-30T20:06:15.73+00:00

    Any other suggestions