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First print takes too much time

Administrateur 1 1 Reputation point
2021-06-29T15:28:27.26+00:00

Hello,

We have installed new Toshiba copiers in our company on a Windows print server.

The driver is the one recommended by Toshiba technicians.

Copier sharing points to the server via an IP address (not a name)

ex: \ 192.168.10.1 \ toshiba1 (not \ printsrv \ toshiba1). This in order to avoid name resolution

Note: Pinging the print server IP is instant.

Printing works BUT the first impression takes a very long time to get started. Let me explain :

I start printing from Excel or Word or Notepad or printing a test page from the printer itself ..., I will have the hourglass for 30s then after 30s at least printing starts

If I relaunch another impression just after the fist one, it comes out instantly

If I wait a few minutes, I relaunch another print, again it takes time for the print to start

In fact everything happens as if at the time of the first impression, the PC was looking for the server or something like that ...

Does anyone have a lead to point me to in order to determine why this first impression takes so long whereas the following ones are instantaneous?

Thanks for your help
IT service
CCVG

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Andy YOU 3,076 Reputation points
    2021-06-30T06:59:37.357+00:00

    HI Administrateur1-4939

    1.Could you please enter winver in command prompt on win10 computer and printer server then look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

    2.What's model of your printer and which printer driver do you use?

    3.If we install other printer on printer server and share it to issue win10 client, will the slow printer issue still happen?

    4.Are both issue client and printer server install the same printer driver?

    5.Is Antivirus excluding the Spool directory or Spoolsv.exe?
    Configure the installed antivirus application to exclude scanning the Spool folder. There can be contention between the antivirus application and the Print Spooler service that may cause issues

    6.If we reboot the printer server and print the first test page, will the printer server also print slow?

    7.Do you use "winprint" , "RAW" , "start printing immediately" "enable advanced printing features "on issue win10 client?
    110617-15.png

    8.Do you set client side rendering on issue win10 client?

    9."Copier sharing points to the server via an IP address (not a name)
    ex: \ 192.168.10.1 \ toshiba1 (not \ printsrv \ toshiba1)."
    After we add issue printer by using above method on workgroup win10 computer, will the slow print issue also happen on workgroup win10 computer?

    10.(1)Please check if it is slow at spooling or printing. we can pause the print queue so it will only do the spooling. Verify if spooling time by looking the job in print queue. If spooling time is too long, we need to verify if the job is too large.
    (2)If spooling time is OK, we can resume the print queue to do the print. If printing is slow, we can capture netmon between the print server and printer device to verify the delay.

    Microsoft Network Monitor 3.4 (archive)
    https://www.microsoft.com/en-us/download/details.aspx?id=4865

    Download Wireshark
    https://www.wireshark.org/download.html

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  2. Administrateur 1 1 Reputation point
    2021-07-02T06:19:00.493+00:00

    Hi JiaYou,

    Thx for your answer

    1. 19043.1052 for win10 and 14393.4467 for win server 2016
    2. TOSHIBA e-STUDIO3515AC and Toshiba Universal Printer 2 (recommended by the Toshiba Tech)
    3. Before Toshiba copier we have SHARP one and there was no problem
    4. Yes
    5. Not a problem of antivirus because in another of our factory, we have the same antivirus with no problem at all to print
    6. We did it but it doesn't solve the problem
    7. Yes yes and yes
    8. I don't undetrstand what you mean
    9. Yes
    10. spooling is intant, but it takes time after spooling. So it is printing time that is long
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  3. Andy YOU 3,076 Reputation points
    2021-07-06T06:00:45.533+00:00

    HI

    8.Do you set client side rendering for your issue printer on issue win10 client?

    111930-11.png

    11.If we select "SNMP Status Enabled" option for your issue printer, does current issue can be solved?
    If we unselect "SNMP Status Enabled" option for your issue printer, does current issue can be solved?
    111987-33.png

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  4. Andy YOU 3,076 Reputation points
    2021-07-09T02:44:02.323+00:00

    HI Administrateur1-4939

    Is there any progress on your question?

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  5. Administrateur 1 1 Reputation point
    2021-08-03T06:33:39.213+00:00

    Hello,

    8.Do you set client side rendering for your issue printer on issue win10 client? No i don't
    11.If we select "SNMP Status Enabled" option for your issue printer, does current issue can be solved? It doesn't change anything

    I'm still looking for a solution.

    When i print the print job appears instantly in the spool queue. The problem is when it is in the spool queue, the first time it takes long time before printing. But for second printing is instantanly

    Thx for your suggestions...

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