Online archive missing

Question

Good afternoon

I have a shared mailbox that has recently been given an Online Archive. The issue is - there are multiple people delegated to this mailbox with full permissions, but only a couple of them can see the online archive.

Everyone has the same permissions and an Office E3 licence and I see no difference between any one persons account vs another, but still the archive does not show up. Interestingly if I add myself as a delegate with the same level of permission as every other user, I see the archive straight away. I have tried removing/re-adding a user to see if this helps but still nothing.

Is there a way to manually add this to a persons Outlook, in the same way one can manually add a shared mailbox?

Answer 1

Hi

Thanks for your feedback!

Based on your description, first of all, I need to confirm how do you add a shared mailbox in Outlook, through automatic mapping or manual addition? If it is added automatically, please disable the following option and check it. Please kindly refer to the screenshot for details:

If your problem persists, to better help you and not waste more time, please kindly try to create a service ticket in the Microsoft 365 admin center to support > service requests through navigation, as they have more access permissions than on this forum, and professional engineers will further help you.

Note: if you are not using admin account, please kindly ask admin within your organization for help.

Wish you have a wonderful day and always stay safe!

Sincerely

Kerry Chen | Microsoft Community Moderator

Answer 2

Hi Kerry

Unless I'm mistaken I'm not seeing a link in your post? You have only attached an image

Answer 3

Dear Dave Scattergood

Good day! Thank you for publishing in Microsoft Community. We are happy to help you!

First of all, we apologize for the trouble and inconvenience caused to your work! Based on your description, because our forum lacks knowledge and authority in this area, in order to better help you and not waste more of your time, please contact this team for further assistance, please kindly refer to link as below:

Online support and Find Microsoft 365 for business support phone numbers by country or region

Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!

Sincerely

Kerry Chen | Microsoft Community Moderator