Encoding issues when importing a csv file in Outlook Office Professional Plus 2021

Question

Hello

A strange behavior on Outlook Office Professional Plus 2021 :

As I am French, my contacts contains prominent characters,as é, à,... The header of the fields contain also such characters as Prénom ( = First name)

I export my contacts in a csv file separated by commas. The mapping is correct (unfortunately the insert of images is not working, whatever the browser I use !..)

Then without opening and modifying this csv file, I just reimport it in Outlook.

I view the proposed mapping : Outlook does even not recognise the header of the columns :

the first field Titre appears as "Titre" , the second one Prénom as Prénom, and so on.

If I reimport the file, all the contacts are then duplicated whatever the mapping I try and whatever the option I choose about the duplicated items.

I can't understand why there is such a behavior. I am really puzzled by the first field "Titre", because at least this word Titre doesn't contain any special character and should appears without any encoding problem.

Thank you !

Pierre-Yves

Answer 1

Dear Pierre-YvesL,

Thank you for choosing Microsoft Community.

As per your description, yes, I have gone through your scenario, and I would like to share some information with you, Microsoft has specific dedicated support channel for certain different aspect, would you mind to contact and place your concern on our specific Microsoft Q&A forum community for certain different support scope? our relevant community members can further provide you possible information form their side.

Here is that dedicated forum community to place your concern: Microsoft Q&A

I am really appreciating your precious time.

Have a great day.

Sincerely,

Katherine