ErrorType: Component

Question

I am getting this error on Outlook Web. It just started happening. I cleared my cache, I tried different browsers, and different computers and nothing works.

ErrorType: Component

UTC Date: 2023-05-31T19:32:38.212Z

Puid: C8C900007CE2022D

Client Id: 13519EF9B4B64E7E920A4520A82AE7B1

Session Id: a49142fc-7383-455f-973f-d2ed05fc422b

Client Version: 20230519010.07

BE Server: SJ0PR17MB4869

Answer 1

Ah thank you! Can I ask which extension?

Answer 2

It suddenly started working again. However, I did remove a Chrome extension that I thought might be an issue.

Answer 3

I have the same issue! Did you ever find a resolution?

Answer 4

Good evening Tammy,

Thank you for your quick response.

In regards to your questions, my administrator asked me to contact you because they cannot figure out the problem since it is from the Outlook web account. I am the only one that has reported this problem in my organization since I am one of the few that use Outlook Web.

I have responded to your questions below:

• Have you made change or update prior to the issue occurring? Are you accessing the link as a HTLM or sending one email message?

The only updates have been from my organization. They are usually Windows updates. I am accessing my email from https://outlook.office.com/mail/. Interestingly enough, the same link works with my calendar, but it only gives me an error when I switch to email.

• May I please confirm if this issue is for particular user or other users in your organization also experiencing same issue?

As mentioned previously, I am the only one that has reported this so far. However, I am one of the few that use Outlook Web.

• What kind of browser are you using? Please make sure that you have checked in Microsoft Edge browser: Download Microsoft Edge browser

I am using Chrome browser, however, I also have Microsoft Edge and I already tested it and it gave me the same error.

• Further as issue occurred in web side, may l confirm if any extensions added on your browser? For example, in Microsoft Edge, Extensions is located to the right of your browser address bar. If yes, please remove them, then restart browser to sign in Outlook web app.

I do have several extensions but I have not added anything new. All of the extensions I have were installed when everything was working fine.

• May l please know if you have any other Outlook, such as Outlook mobile app, or Outlook desktop app in Windows or Mac? Could you please try signing into other devices and check if the same situation?

I do have an Outlook desktop app and the error does not happen. It only happens on Outlook Web.

Thank you,

Answer 5

Hi Rudy Escobar,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

As per the description you have shared, we understand that you have a concern with Outlook web app.

To fully understand your situation and provide possible solution, we need more details from you, please kindly provide us the following information. Thank you.

• Have you made change or update prior to the issue occurring? Are you accessing the link as a HTLM or sending one email message?
• May I please confirm if this issue is for particular user or other users in your organization also experiencing same issue?
• What kind of browser are you using? Please make sure that you have checked in Microsoft Edge browser: Download Microsoft Edge browser
• Further as issue occurred in web side, may l confirm if any extensions added on your browser? For example, in Microsoft Edge, Extensions is located to the right of your browser address bar. If yes, please remove them, then restart browser to sign in Outlook web app.
• May l please know if you have any other Outlook, such as Outlook mobile app, Outlook desktop app in Windows or Mac? Could you please try signing into other devices and check if same situation?

Meanwhile, to reduce impact on your work, it's better to contact your administrator, they will help to check your account status or get online support. Our technical engineer will check from back-end side and provide solution: Get support - Microsoft 365 admin | Microsoft Learn

Your patience and cooperation are much appreciated. Thanks for your precious time. Have a nice day.

Sincerely,

Tammy | Microsoft Community Moderator