Authenticator app does not send code

Question

When I try to authenticate the account for work it says to verify identity the only option is to approve request from Authenticator app but the code is never shown of my mobile device.

Then it shows cant authenticate from the app right now? Get a code a different way.

I click on get code a different way and the only options are authenticating through the authenticator app which has not worked and sending a verification code to the app which again doesn't work.

Ive already uninstalled and deleted account from the app.

Why doesn't it work?

Answer 1

Hi Sontino Mann,

First, I need to double confirm are you using Microsoft 365 Business exchange online email account ? and do you have Microsoft 365 global admin privilege?

For your scenario, if you are using Microsoft 365 Business exchange online email account and if you are not Microsoft 365 global admin, you may need to contact them in your organization. They can manage authentication related settings from their side for user account.

Here are detailed official documents:

Manage authentication methods - Azure Active Directory - Microsoft Entra | Microsoft Learn

Manage authentication methods for Azure AD Multi-Factor Authentication - Azure Active Directory - Microsoft Entra | Microsoft Learn

Note: above information is applicable for Microsoft 365 Business standard / Enterprise / Education subscription email account.

If you are using any different subscription email account, you need to provide brief information about it to understand particular situation.

Thank you for your kind cooperation.

Sincerely,
Darpan

Answer 2

Dear Sontino Mann,

Thank you for posting in Microsoft Community.

Based on your description, initially I have tried to find one official document about Common questions about the Microsoft Authenticator app - Microsoft Support, if it can provide some suitable information for Microsoft Authenticator app.

Furthermore, yes, I have gone through your scenario, and I would like to share some information with you, Microsoft has specific dedicated support channel for certain different support scope such as Microsoft Authenticator app related situation, so would you mind to contact and place your concern on our specific Microsoft Q&A forum community? Our relevant forum community members can further provide you possible information form their side.

Here is that dedicated forum community to place your concern: Microsoft Q&A

I am really appreciating your precious time.

Stay safe and healthy.

Sincerely,

Darpan