Intune - how to enforce users to accept updated version or pdf of an existing terms of use

Question

Hi,

I have updated version of ToS. I turned on toggle option Require reaccept, but users don't receive ToS prompt.
Documentation says that users should accept this new version the next time they sign in.

I did new sign in, but ToS is not displayed. How to enforce this settings?

https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/terms-of-use#update-the-version-or-pdf-of-an-existing-terms-of-use

Answer 1

@MarioGrdia-2215 Thanks for posting in our Q&A.
I noticed that it was mentioned in the documentation that view report of who has accepted and declined, so could you please confirm whether the user has accepted the policy update?
https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/terms-of-use#view-report-of-who-has-accepted-and-declined

Please also confirm the terms of use policies have accepted by the client.
https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/terms-of-use#how-users-can-review-their-terms-of-use

Try to re-create a terms of use policy and see if it takes effect, if not, further log analysis is required. With the limitation of Q&A, It's better to create an online support ticket to handle this issue. It is free. Here is the online support link and hope it will be resolved as soon as possible.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/get-support

Thanks for your understanding.

---

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.