Outlook syncing on Android

Question

I had an outlook email account hosed up on my mobile - works fine on computer. Uninstalled and Installed app; address, pw all fine. Cannot sync emails - says inbox and outbox empty. Android phone(s) - tried on a couple different varietals. The only thing that looks 'slightly' unusual is a message - on the phone - that says 'Problem fetching storage info. ' Retry is not working. What am I missing? Thanks, Brenda

Answer 1

Hi Brenda,

Thank you for the reply.

I see. Could you please try to change your connection and check how it goes? Also, please check how much storage space is left in your account:

https://outlook.live.com/mail/0/options/general...

Thank you.

Answer 2

Yes, right now, Outlook mobile only and on 3 different Androids. Ironically, have set up other Outlook email accounts on these phones and have no problem. That makes me pretty confident that it is the account and not the phone.

Answer 3

Hi Brenda,

Thank you for the reply.

Does that happen on the Outlook mobile app only? Have you tried to check it on another Android device and see if the issue persists?

Thank you.

Answer 4

No help. I have tried reset - multiple times. Same result - no sync.

Thanks, Brenda

Answer 5

Hello Brenda! My name is Abdullah, and I will assist you today.

I am sorry to know that you are experiencing this issue. Please refer to the article below to reset the Outlook app:

https://support.microsoft.com/en-us/office/how-...

Please let me know if the above information helped you. Thank you.

Best,

Abdullah