Error Code: 530035 "You don't have access to this Your sign-in was successful but you don't have permission to access this resource."

Question

There is one mail used by our company which is having this error. We have been in touch with Godaddy Support Team but no one can fix the issue.

It seems that the server accepts the password for login but has no permission to access the whole mailbox. Can you please check the below error code and help me fix my issue:

Error Code: 530035

Request Id: fa89ba51-4e2b-42d1-a775-b69fd0083900

Correlation Id: e758b801-91d5-4959-a465-2a4fba14435c

Timestamp: 2023-05-24T12:03:27.868Z

App name: OfficeHome

App id: 4765445b-32c6-49b0-83e6-1d93765276ca

IP address: 87.200.63.53

Device identifier: Not available

Device platform: macOS

Device state: Unregistered

Thank you.

Answer 1

UNTIL NOW NO SOLUTION?????

Answer 2

Hello rf symbiocyber.com,

Thank you for posting to Microsoft Community.

I understand that you are having an issue accessing a mailbox with error code: 530035. My apologies for the inconvenience that this might be causing. Please let me know of the following in order to better assist. Thanks in advance.

1. Are using Outlook with an M365 work account or a Microsoft/personal account like Hotmail or Outlook.com?
2. What type of account are you using? Is it M365 Exchange, IMAP or POP?
3. Which M365 subscription are you currently using?

In the meantime, please check whether this error persists if you try to access the mailbox on a different machine/PC.

We look forward to hearing from you. We will continue to assist you based on the information you provide. We sincerely thank you for your patience and cooperation.

Best Regards,

Ashraf

Answer 3

Hello rf symbiocyber.com,

Thank you for posting to Microsoft Community.

I understand that you are having an issue accessing a mailbox with error code: 530035. My apologies for the inconvenience that this might be causing. Please let me know of the following in order to better assist. Thanks in advance.

1. Are using Outlook with an M365 work account or a Microsoft/personal account like Hotmail or Outlook.com?
2. What type of account are you using? Is it M365 Exchange, IMAP or POP?
3. Which M365 subscription are you currently using?

In the meantime, please check whether this error persists if you try to access the mailbox on a different machine/PC.

We look forward to hearing from you. We will continue to assist you based on the information you provide. We sincerely thank you for your patience and cooperation.

Best Regards,

Ashraf

Hello,

I have the same problem with one of my collegue.

Error Code: 530035

Request Id: 8bd2f5e1-32ab-4390-891b-f5b4a52a0a00

Correlation Id: 9a7a02a9-9f33-4d58-9d4f-e8900a68c36f

Timestamp: 2023-07-05T08:27:01.997Z

App name: Microsoft Office 365 Portal

App id: 00000006-0000-0ff1-ce00-000000000000

IP address: 51.219.119.134

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered

We are using exchangeonline Plan 1

we have 5 more similar accounts in our company. but we have problem only in one account.

can you help me to fix this issue?

thanks,

Tugrul

Answer 4

Hello Default_45515,

Thank you for your response.

Since you are using an IMAP account with a third-party email from GoDaddy, I'm afraid we do not have the resources to troubleshoot further as public forum support for Exchange online. You may have to raise a service ticket with our online team through the M365 admin center or phone support by dialing the number allocated to your country or region. Reference. Get support - Microsoft 365 admin | Microsoft Learn. You may reach out to your admin if you don't have the permissions to access the admin center. The team can further check and analyze the requests generated from this account and involve the backend team where need be.

Thanks again and have a great day.

Best Regards,

Ashraf

Answer 5

I am using Microsoft 365 a third party email from Godaddy.

It is also setup as an IMAP in my Macbook Pro Mail app.

It seems that server accepts my password but i have no access to it. This is the message i keep receiving whenever i login to my account.

"You don't have access to this

Your sign-in was successful but you don't have permission to access this resource."