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I am running Office 2019 on a Server 2019 VM and I am getting constant crashes/freezing/hanging for all users. Even after all updates to server/office and a couple of full reinstalls the freezing and crashing still persists. Problem here from reliability history, which I have half a dozen of per day it seems.
Source
Microsoft Outlook
Summary
Stopped responding and was closed
Date
16/10/2022 13:25
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Problem signature
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 16.0.10391.20029
Application Timestamp: 6334dd92
Hang Signature: 0000
Hang Type: 134217984
OS Version: 10.0.17763.2.0.0.16.7
Locale ID: 2057
Additional Hang Signature 1: 00000000000000000000000000000000
Additional Hang Signature 2: 0000
Additional Hang Signature 3: 00000000000000000000000000000000
Additional Hang Signature 4: 0000
Additional Hang Signature 5: 00000000000000000000000000000000
Additional Hang Signature 6: 0000
Additional Hang Signature 7: 00000000000000000000000000000000
Extra information about the problem
Bucket ID: 0af2b2f0175e502de677ae8c0481202c (1618954507457208364)
Any help would be grand
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have a user experiencing the same problem after updating to 16.0.10391.20029. User is running Office 2019 on Windows 10 21h2
Hi thanks for the reply. It was more a question about an Office 2019 install than it is about VMs. I was hoping that the error above might be something that someone could shed light on.
Dear fishface95
Good day!
Thank you for posting to Microsoft Community. We're glad to assist.
Firstly, I would like to invite community members and MVPs in the forum to share their knowledge or any workaround and insight on this topic. We sincerely recommend you raise/post this request in (All Questions Azure- Microsoft Q&A), which is the official forum for Azure VMs. Experts there would conduct in-depth research on the problem you encountered and provide you with more professional assistance.I ask you to post in above mentioned category is that we have limited resources and knowledge about Virtual machines, and in the above-mentioned forum, you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction. We do apologize that we couldn't provide a good suggestion for you.
Thank you for your kind understanding.
Best Regards,
Ashraf | Microsoft Community Moderator