Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
16,298 questions
3 answers
Cannot sign in to my onmicrosoft.com account without authenticator
I recently subscribed to MS 365 professional, but when I try to log in to the apps on my computer, I get prompted for authenticator pass code or verification, but I cannot add the microsoft account to the authenticator app, and there seems no other way…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-03T10:28:52.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 97%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mike Hughes
0
Reputation points
commented 2026-05-03T14:40:05.0566667+00:00
Nathan Roberts (SN)
11,116
Reputation points
Volunteer Moderator
2 answers
email account hacked and password changed recovery email not being received
My hotmail email address was hacked in October and password changed. Tried to recover many many multiple times. Recovery email not being sent or received. This is linked to my one drive account which has precious baby photos. I desperately want to access…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-02T11:11:49.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 69%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Sarah Burgess
0
Reputation points
answered 2026-05-03T14:36:12.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
40,650
Reputation points
Independent Advisor
1 answer
outlook quit working after 365 renewal
outlook quit working after office 365 renewal last week. how can i get live cus
Outlook | Windows | Classic Outlook for Windows | For home
31,465 questions
asked 2026-05-03T14:34:29.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 96%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dan Anderson
0
Reputation points
answered 2026-05-03T14:34:41.8566667+00:00
Q&A Assist
0 answers
Word App closes
why does the word app close whenever the "insert" tab is selected?
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
938 questions
asked 2026-05-03T14:34:26.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 19%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Lebalang Morris Chiloane
0
Reputation points
asked 2026-05-03T14:34:26.62+00:00
Lebalang Morris Chiloane
0
Reputation points
0 answers
request for a direct link to download the Windows iso file
please provide a link to download the ready-made Windows ISO file
Windows for home | Windows 11 | Windows update
14,777 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 22%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET6%3C/text%3E%3C/svg%3E)
1 answer
Printing issue with Word
Microsoft word will not print but the other programs on my computer do. How can I fix word not printing?
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
61,932 questions
asked 2026-05-03T14:32:11.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 99%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Anthony Tomasco
0
Reputation points
answered 2026-05-03T14:32:21.8366667+00:00
Q&A Assist
3 answers
How to upgrade to be able to use Antidote
How to upgrade to use antidote 12. The app will not function unless I upgrade Microsoft to a newer version
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,356 questions
asked 2026-05-03T13:24:45.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 28.000000000000004%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
basia kamir
0
Reputation points
answered 2026-05-03T14:28:12.4133333+00:00
EmilyS726
227.5K
Reputation points
Independent Advisor
1 answer
PowerPoint → Issue: Cannot edit / Read-only.
I prepare a lecture for tomorrow and all Microsoft apps are blocked.
Microsoft 365 and Office | PowerPoint | For home | MacOS
Microsoft 365 and Office | PowerPoint | For home | MacOS
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
659 questions
asked 2026-05-03T14:22:03.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 84%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Georgia Spiropoulos
0
Reputation points
commented 2026-05-03T14:26:40.16+00:00
Georgia Spiropoulos
0
Reputation points
3 answers
One of the answers was accepted by the question author.
How to block badactors who trying to hack my account?
I am constantly receiving a 2fa sign in request, when I am opening Microsoft authenticator. Somebody is trying to get into my account for the last half year. I can see that somebody trying to log in from a different locations. I've changed the password…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,041 questions
asked 2026-05-03T10:58:51.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 59%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Illia
0
Reputation points
commented 2026-05-03T14:23:42.93+00:00
Nathan Roberts (SN)
11,116
Reputation points
Volunteer Moderator
2 answers
When opening Word now I get a weird message "Run-time error 53" in a file that reads "Visual Basic for Applications"
Unless I click "End" several times, Word application freezes and I have to restart my Macbook Air 2025. If I click on "Help" in that same open page same thing happens and another window open with a very long code.
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,356 questions
asked 2026-05-02T01:37:18.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 59%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Juergen Dankwort
0
Reputation points
answered 2026-05-03T14:23:30.5366667+00:00
Bob Jones AKA CyberTaz MVP
435K
Reputation points
1 answer
lost access of Authenticator app and code.
Error Code: 500121 Request Id: [Moderator note: Personal information removed] Correlation Id: [Moderator note: Personal information removed] Timestamp: 2026-05-03T12:56:19Z
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
16,298 questions
asked 2026-05-03T13:06:52.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 8%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mihir Patel
0
Reputation points
edited an answer 2026-05-03T14:23:11.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 1%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
Tamara-Hu
14,035
Reputation points Microsoft External Staff
Moderator
1 answer
Excel cursor
The cursor in Excel turned into a plus sign. How do I change it back?
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,295 questions
asked 2026-05-03T14:20:31.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 24%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Marilou Kern
0
Reputation points
answered 2026-05-03T14:20:42.72+00:00
Q&A Assist
1 answer
renewed office 365 but changed to personal from family and email quit working. please contact me
renewed office 365 last week and email quit working. please contact me
Outlook | Web | Outlook.com | Email
8,362 questions
asked 2026-05-03T14:20:08.49+00:00
Dan Anderson
0
Reputation points
answered 2026-05-03T14:20:38.2933333+00:00
Q&A Assist
4 answers
I bought a windows 11 activation key and never got the activation key in my email -- I want my activation key
I purchased a windows pro activation key. I never got an email for it and my windows 11 install is still not active. How can I get my activation key that I legally purchased?
Windows for home | Windows 11 | Licensing and activation
4,715 questions
asked 2026-05-02T18:03:44.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 17%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Adam Arakelian
0
Reputation points
answered 2026-05-03T14:19:51.2766667+00:00
Adam Arakelian
0
Reputation points
1 answer
Recovered Items folder empty but still cannot clear emails from Deleted folder
I have been clearing many unread emails from my Outlook account recently. Each time I delete large numbers of emails, I try to empty the deleted folder. Now the deleted folder won't take any more. I opened the Recovered Items folder and deleted all the…
Outlook | Web | Outlook.com | Email
8,362 questions
asked 2026-05-01T09:39:07.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 56.00000000000001%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Rachel Marlow
0
Reputation points
commented 2026-05-03T14:18:41.53+00:00
Rachel Marlow
0
Reputation points
2 answers
Trojan:Win32/Cerdigent.A!dha
Getting a Trojan warning Trojan:Win32/Cerdigent.A!dha Looks like there are many getting this right now... Is it a false possitive?
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
524 questions
asked 2026-05-03T11:33:57.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Daniel Sandlund
0
Reputation points
commented 2026-05-03T14:17:26.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 76%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Milica Nikolic
0
Reputation points
2 answers
Windows keeps saying that a threat is detected even after I deleted it
Hello, I am unsure on how I got this threat, but when my windows scans for any threats it says that it found a threat, even after I delete it, please help me remove this threat! I have windows 11 pro but not an activated windows. I recently got protonVPN…
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
524 questions
asked 2026-05-03T11:59:47.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 77%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
wolf20102878
0
Reputation points
edited a comment 2026-05-03T14:16:51.1333333+00:00
wolf20102878
0
Reputation points
2 answers
Content Understanding Studio completely broken — cannot get past setup screen
I've spent an entire day trying to get Content Understanding Studio working and I cannot get past the initial setup screen. https://contentunderstanding.ai.azure.com and select my resource, the setup wizard shows a red error: "gpt-5.2 does not have…
Foundry Tools
Foundry Tools
Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform
4,551 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 57.99999999999999%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
Eu comprei um item e não recebi já tentei de tudo e nada da certo:(
Olá, comprei 400 Robux usando crédito da minha conta Xbox (obtido pelo Microsoft Rewards). A compra aparece como concluída no meu histórico da Microsoft/Xbox, mas não recebi os Robux na minha conta Roblox (kaua133k). Tenho o comprovante da compra e posso…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
7,199 questions
asked 2026-05-02T15:46:46.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 41%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Kaua Games
0
Reputation points
edited an answer 2026-05-03T14:15:21.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
5,800
Reputation points Microsoft External Staff
Moderator
2 answers
Unable to Access [Moderator note: Personal information removed] .com Due to Microsoft Authenticator Loop
Hello Microsoft Support, I am unable to access my email account, [[Moderator note: Personal information removed].com], because I am stuck in a Microsoft Authenticator sign-in loop. When I try to sign in on my PC, I receive the message: “Open your…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
16,298 questions
asked 2026-05-03T12:23:34.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 78%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
D24128752 Muhammad Omer Shagufta Khokhar
0
Reputation points
edited an answer 2026-05-03T14:15:16.12+00:00
Tamara-Hu
14,035
Reputation points Microsoft External Staff
Moderator