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Error logging into outlook on android tablet with business account.

Anonymous
2023-10-14T08:10:53+00:00

Hello,

I am trying to log in to my work email address using the outlook app on my tablet (Samsung S7; Android 13; Outlook 4.2338.0). Up until now, I have successfully used the app on my android phone (Android 11; Outlook 4.2338.0), but on my tablet I receive the following error message:

This type of account doesn't work with this particular service. Please enter an email address or phone number associated with a different account.

Why does the *exact same account* on the *exact same app* (confermed also by the fact that google play lists it as installed on both devices) not work in the same way? And, more importantly, how can I make it work?

Thanks!

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2023-10-16T07:28:41+00:00

    This answer does not help. I am unable to sign in to outlook to even contact support on my new device.

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  2. Anonymous
    2023-10-15T09:17:17+00:00

    Dear AnSaz

    Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

    First of all, we apologize for the problems and inconveniences caused to your work. Based on your description, I have a general understanding of your problem, given that your problem involves outlook for mobile, due to the lack of certain authority and knowledge of our forum, we have a professional team responsible for it, so in order to better help you and no longer waste your more time, please ask the team for help, there will be professional engineers to help you, for details, please kindly refer to : Get in-app help for Outlook for iOS and Android

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    Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope for all the best!

    Sincerely

    Kerry Chen | Microsoft Community Moderator

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  4. Anonymous
    2023-10-18T10:16:00+00:00

    Dear AnSaz,

    Good day to you.

    Regarding your query, suggest you to login Outlook web app by outlook.office.com > setting wheel > General > Mobile

    In device list, check if your tablet is registered, if yes, delete it. wait for at least 1 hours for proper sync

    Now from your tablet, reinstall outlook app and configure your account again and check.

    If your iPad not listed here, it should be backend side issue, for further check you need to open ticket with Microsoft technical team Get support - Microsoft 365 admin | Microsoft Learn or contact technical team via Phone support Get support - Microsoft 365 admin | Microsoft Learn.

    Note: admin permission require to open ticket, so if you don't have admin access, please contact your admin to help you to open ticket.

    Thank you.

    Sincerely,

    Ankita Vaidya

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  5. Anonymous
    2023-10-14T15:26:57+00:00

    Dear AnSaz,

    Thank you for posting to the Microsoft Community. We are happy to assist you.

    We are looking into your situation, we will update the thread shortly.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Microsoft Community

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