Cannot create email groups in exchange admin center - 3

Question

Hello 

Please i need help on this issue.

Cannot create email groups in exchange admin center

When I attempt to create and email group using EAC I get the following error.

We couldn't create the group.

Exception of type 'Microsoft.Online.BOX.Util.Exceptions.InternalException' was thrown.

I have tried with different web browsers using private or incognito mode and it still doesn’t work. 

I am able to create the Exchange groups using PowerShell commands, but I cannot create them using the Exchange web portal.

• My account is currently a Global Admin and I tried a different Global Admin account and still get the same error.
• I added my account to Recipient Management and I’m still getting the same error message.

• WE have other Global Admin accounts but we are both experiencing the same issue.
• Our environment is Pure cloud for Exchange.  I’m syncing accounts with my on-prem Active Directory using Entra Cloud Connect.

Answer 1

Hi Ini Nkanga,

Thank you for connecting with us in Microsoft community.

According to your provided information, this issue will be analysis by technical support team from the backend. Therefore, it is recommended to contact backend resources team via open service request so that they can collect required logs information from you ,and then they will provide you possible information from their end after diagnosing your current situation.

For this standard process, here's the official document for the global admin reference: Get support - Microsoft 365 admin | Microsoft Learn****(Online Option).

I am really appreciating your valuable cooperation.

Have good day.

Sincerely

Vaidya Darpan

Answer 2

Dear Ini Nkanga

Good day. Thank for posting in the community. We've received your query and you can expect to receive response from one of our community moderator accordingly.At this point, we appreciate your patience and cooperation. Thank you.Sincerely,Community moderator